TITLE: Quality Assurance Coordinator, Behavioral Health
RESPONSIBLE TO: Quality Assurance Manager
WORK AREA: Remote
SUMMARY: This position will carry out regular audits on client charts, service documentation, and paid claims to assure compliance with Medicaid standards, as well as sharing your findings with the QA team and audited staff. You’ll also be tasked with providing compliance training to our team when needed and teaming up with the Quality Assurance Manager to build strategies to prevent any misuse of resources.
PRIMARY JOB DUTIES
QUALIFICATIONS
Education
Experience
Additional Requirements
Communication Skills: must possess excellent verbal and written communication skills in order to communicate professionally via telephone and in writing. Strong grammar and writing skills are crucial for clear and concise communication with clients, colleagues, and other healthcare professionals.
Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in a friendly, compassionate, and professional manner with colleagues, providers, clients, and their families, as they represent both themselves and Path Behavioral Healthcare.
Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health Record (EHR) program, telemedicine services, and any additional software programs utilized by the company, ensuring efficient access and updating of client information. The role requires fine dexterity, adept handling, and proficient gripping abilities to perform various tasks.
Background: The candidate must pass all federal and state background checks, and their educational and work history will be confirmed in compliance with company policies.
Accuracy Required in Work and Consequence of Error: Familiarity with Medicaid and OHMAS laws, regulations, and standards to help understand potential risk in order to anticipate them and secure decisions of the agency. Human quality skills are required, which will allow him/her to advise, train and raise awareness amongst agency staff of the significance of business ethics and compliance. This position has a fiduciary and ethical responsibility to the agency, in which errors could result in significant funding infractions for the agency.
Physical Effort (with or without reasonable accommodation): A variety of physical activities are necessary for this position and depending upon the needs of the consumers of the agency. From time to time, travel will be required, which may include out-of-town travel. There will also be interaction with consumers served at each local office.
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