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Patelco Credit Union Hiring for Payments Operations Analyst – Research and Adjustments Full Time
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About Patelco Credit Union:
We’re here to help people in communities throughout Northern California build financially healthy lives. We do this by being attentive and partnering with our members to understand what is financially best for them. We thrive on change, and we put people first. If you’re looking to use your skills and knowledge to make a difference in the lives of others, we look forward to hearing from you.
Patelco Credit Union is a not-for-profit credit union committed to serving the financial health and wellbeing of its membership. With more than 400,000 members primarily in and around northern California, Patelco is committed to improving their members’ financial well-being and fueling hope and opportunity for its members by offering personalized solutions, advice, and expertise that empower them to achieve personal financial freedom. Founded in 1936 with $500.00 in assets by employees of the Pacific Telephone and Telegraph Company, Patelco is in the top one percent of U.S. credit unions with more than $9 billion in assets.
Overview:
In this role, responsibilities will include research of transaction details and completion of account adjustments for returned deposits and payments. Responsibilities including completing of account research, reconciliation of transactions including corrections of fees, principle payments, and interest charges. This individual will provide superior service to members both external and internal and via remote channels. This role will provide support to branch and call center team members through inbound calls and fulfillment of service requests within established service levels.
Responsibilities:
- Serve as the subject matter expert for check deposit returns and regulations of check negotiation and banking regulation pertaining to check deposits, funds availability, and check return guidelines
- Responsible for processing each returned item by accurately debiting deposit share/loan account to collect funds and charge applicable fee; complete daily general ledger reconciliation
- Analyze return items and deposit activity to mitigate fraud by proactively protecting funds on deposit and escalate high-risk accounts to management and Loss Prevention
- Create member notifications including substitute check copies, disclosures, and other correspondence
- Post checks for Collection Agency and Bankruptcy Trustee accounts with high level of accuracy and balancing of general ledgers
- Complete check returns and account adjustments for rejected Remote Deposit items; process check holds to comply with Regulation CC
- Complete adjustments and reconciliation of Patelco Bill Pay charge backs including debiting of member accounts and creation of member correspondence letters
- Conduct research of deposits made through retail branch, ATM, and Shared Branching Network channels to produce check copies and deposit records
- Support internal team members by efficiently resolving Help Desk Tickets and responding to incoming Help Line calls within service level standards
- Post checks for Collection Agency and Bankruptcy Trustee accounts with high level of accuracy and balancing of general ledgers
Qualifications:
- Must have High School Diploma/GED
- Bachelor’s Degree in Business Administration or Finance preferred
- AAP or NCP Accreditation highly desired
- Minimum 3 years’ experience in credit union or financial institution experience
- Minimum 3 years’ experience in customer service or call center preferred
- Minimum 2 years previous experience in Remote Deposit Capture, check in-clearings, or returned check adjustments
- Knowledgeable in NACHA, Regulation CC, Regulation E, and Check21Act
- Excellent oral and written communication skills
- Strong data entry skills with high accuracy standards
- Skilled in utilizing Microsoft Excel to present information and complex sets of data
Target Pay:
$26 / Hour
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
- An inspiring career that benefits both you and your community
- Competitive compensation packages with bonus opportunity
- Full Medical/Dental/Vision benefits with minimal eligibility waiting period
- Generous 401(k) with 3% Safe Harbor and 5% employer match
- Discounts on loan products
- Tuition Reimbursement
- Onsite Fitness Center at HQ and rewards for healthy habits
- Close proximity to BART, restaurants and shopping
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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