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Customer Services & Support
Particle Measuring Systems Hiring for Customer Service Representative I at Boulder, CO Full Time
Full Job Description
Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Particle Measuring Systems (PMS) sets the standard for cleanroom contamination monitoring. With more than 60 patents, we create the technology that enables our customers to make fact-based decisions, improve process yields and comply with ever-changing regulatory requirements.
The Role
The Customer Service Support will act as a key liaison between customers, distributors and service personnel and provides sales and service support as required. Participate as a team-member to ensure customer expectations are met, goods ship correctly and on-time.
Specific Job Responsibilities:
- Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery. Process invoicing to customers.
- Process orders received via telephone, email, and fax. Includes data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper’s letter of instruction, required certificates, labels, and process Letters of Credit as required.
- Complete Export Screening checklist and comply with all export regulations.
- Work with Accounting dept. to facilitate payment terms and collection issues.
- Provide regular backup support for other CSR’s as needed
Qualifications:
- Bachelor’s degree in business or related field preferred; 0 – 2 years’ work experience in an office environment.
- Strong communication, relationship building skills both in person and via electronic tools.
- Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail.
- Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook.
The Nuts and Bolts
Location – This is an “in-office” position 10-20% of the time. The location of this position is in Boulder, CO. The remainder of the time you may work from home. These percentages are targets with the actual schedule to be determined in conjunction with the Manager’s expectations for the position.
2023 Benefits At-a-Glance
Our benefit package is provided through our parent company, Spectris.
- Medical
- Health Advocate – This confidential service can help you; your spouse, dependent children, parents, and parents-in-law resolve health care and insurance-related issues, manage chronic conditions and improve your health and well-being.
- Dental – Delta Dental PPO; DeltaCare USA
- Vision – VSP Vision Plan
- 401(k)
- Flexible Spending Account
- Onsite Wellness Clinic – Onsite physician for basic health and wellness consultations.
Pay Range
$22.50 per hour
How we determine what we pay (compensation philosophy)
Particle Measuring Systems determines pay for positions using local, national, and industry-specific survey data, for the Boulder, Colorado area. We will evaluate external equity, which is the relative marketplace job worth of jobs directly comparable to jobs within our company.
For new hires, we try to make competitive offers between the minimum and around the midpoint of the range. This allows the new employee room for future merit increases during review cycles. There may be times when we will offer above the midpoint. The decision to do so will be based on the applicant’s level of experience, education, and specialized knowledge and skills.
Additionally, we consider the external market rate, the amount we have budgeted internally, and the compensation rates of the employees within the company doing the same position.
Particle Measuring Systems is proud to be an Equal Opportunity Employer