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About The Position
Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.
As part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.
Along the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:
Paid sick
401K retirement plan with match
We’re looking for someone who:
Enjoys a consistent schedule.
Is excited to work in an outpatient setting, much like a doctor’s office.
Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.
Flexability
Requirements
- High School Diploma/GED
- 1+ years of experience in customer service is required
- 1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required
- Hospital front desk or multi-physician front desk experience preferred
- For employees in the following states (TX/OH/MN/IN/WI):
Motor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview - Ability to communicate clearly and effectively between all organizational levels and with outside providers
- Basic computer knowledge, including ability to navigate in electronic health records
- Culturally competent and sensitive to client and employee needs
- Demonstrated ability in medication administration accuracy and ability to maintain accurate client records
- Excellent organizational skills, accuracy, and attention to detail
- Problem solving, conflict resolution, time management, and strong customer service skills
- Strong team player comfortable working in a fast-paced setting
- Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
- Flexible with the ability to work in a continuously changing environment
- Ability to work flexible hours including nights, weekends, and holidays
- Employees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)
Nice To Haves
- Hospital front desk or multi-physician front desk experience preferred
Responsibilities
- Greets and attends to clients in person and over the phone
- Answers all phone calls in a professional and courteous manner
- Manages the patient flow of a high volume of clients in a fast-paced environment
- May place outbound calls to schedule follow-up appointments, or to engage clients in treatment
- Creates new client profiles and enters demographic information in electronic health record
- Schedules appointments using electronic scheduling system
- Completes accurate documentation of client visits in their electronic health record
- Maintains a welcoming lobby and reception area by ensuring areas remain clean and organized.
- Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process
- Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record
- Establishes client payment plans and financial contracts, collects and posts payments
- Ensures confidentiality of all client and employee information
- Assists in the de-escalation of clients using a trauma-informed approach
- Triages client issues to secure most appropriate solution Introduces clients to the
Recovery Connect engagement app and help them navigate it as needed - Completes end of day tasks, including reconciling deposit and payment records
- Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day
- Uses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff
- Participates in in-service/education regarding
Quality Improvement or required job-focused education - Helps maintain inventory and assist in ordering clinic supplies
- Performs general office duties, such as document preparation, scanning, faxing
Benefits
- Paid sick
- 401K retirement plan with match
