Park Wood Logistics Company, LLC Hiring for Customer Service Chat Representative at Remote Full Time

Company: Park Wood Logistics Company, LLC

Position: Customer Service Chat Representative

Location: [REMOTE]

About Park Wood Logistics Company: Park Wood Logistics Company, LLC is a leading provider of innovative and reliable logistics solutions, specializing in supply chain management, warehousing, transportation, and distribution services. We are committed to delivering exceptional customer experiences and optimizing operations for our clients.

Job Overview: As a Customer Service Chat Representative at Park Wood Logistics Company, you will play a crucial role in ensuring that our clients receive outstanding and efficient customer support. You will be the first point of contact for our clients, addressing their inquiries, resolving issues, and providing information about our services. Your exceptional communication skills, problem-solving abilities, and dedication to customer satisfaction will contribute to our company’s success.

Responsibilities:

• Respond promptly and professionally to customer inquiries and concerns via live chat, email, and other digital communication channels.
• Provide accurate and up-to-date information about our services, pricing, shipping, tracking, and other logistics-related topics.
• Assist customers in navigating our website, placing orders, and managing their accounts.
• Troubleshoot and resolve customer issues, including order discrepancies, delivery delays, and service inquiries, ensuring a positive resolution.
• Collaborate with other departments, such as operations and billing, to resolve complex customer issues and ensure a seamless customer experience.
• Document customer interactions and transactions accurately in the customer relationship management (CRM) system.
• Identify opportunities for process improvements and contribute to enhancing customer support procedures.
• Maintain a thorough understanding of our company’s services, policies, and procedures to effectively address customer inquiries.
• Strive to achieve and exceed individual and team performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Stay updated on industry trends, market developments, and competitors’ services to provide informed assistance to customers.
• Handle escalated issues and provide guidance to junior customer service representatives when necessary.

Qualifications:

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Proven experience as a customer service representative or in a similar role, preferably in the logistics, transportation, or supply chain industry.
• Excellent written and verbal communication skills with a strong command of the English language.
• Proficiency in using live chat software, email platforms, and CRM systems.
• Strong problem-solving skills and the ability to think critically in high-pressure situations.
• Empathetic and patient demeanor, with the ability to handle challenging customer interactions professionally.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Flexibility to work shifts, including weekends and holidays, as customer service may be required 24/7.
• Positive attitude and a genuine passion for delivering exceptional customer experiences.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for career growth and development within a dynamic and growing company.
• Engaging and supportive work environment that values teamwork and innovation.

Application Process: To apply for the Customer Service Chat Representative position at Park Wood Logistics Company, LLC, please submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team. Applications can be submitted through our online application portal on our company website.

Join Park Wood Logistics Company, LLC, and contribute to our commitment to excellence in customer service and logistics solutions. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $17.95 – $21.62 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Vision insurance
• Work from home

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Remote

Work Location: Remote