Parallon Contact Center Hiring for Patient Care Customer Service Virtual Call Center at Louisville, KY Full Time

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Care Liaison WFH today with Parallon.

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a Patient Care Liaison WFH. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

As a Patient Care Liaison, you will be responsible for providing and contributing to the company’s mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

• Speak with customers, patients and stakeholders

• Perform all components of call processing for inbound and outbound contacts while documenting those calls in the system

• Ensure performance and quality standards are met

• Schedule patient appoints for follow up

• Demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded

• Provide superior customer service to internal and external customers and patients

• Support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

• Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED

• Experience Scheduling appointments preferred

• One year of customer service experience preferred

• One year of experience using an internet-based software program

• Work from home roles require employees must have high speed internet 25MB download and 6MB upload.

“The great hospitals will always put the patient and the patient’s family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.”- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Care Liaison WFH opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.