Pantonium Inc. Hiring for Customer Support Specialist at Toronto, ON Full Time

Pantonium is re-inventing public transit using AI to free buses from fixed routes and taking them on real-time journeys based on rider demand.

We’re looking for a support specialist to provide front line support for our customers to ensure they have a smooth experience using Pantonium’s technology. You will be on the front-line empowering cities to become smarter and greener.

Primary Responsibilities:

• Provide first line telephone/email software support for customers

• Triage support requests, and escalate to other team members as necessary

• Actively monitor public transit operations

• Re-create customer issues in training environments

• Communicate delays, challenges or roadblocks to the Project Managers as they are identified

• Create customer change requests and bug reports for development team

Other Responsibilities:

• Support team through customer onboarding

• Work with Project Managers to align timelines and requests with available resources

• Analyze customer data from reports to identify issues and opportunities

• Identify opportunities for new value-add client services that help further client learning and knowledge transfer, and promote an optimal customer experience

Qualifications:

• Good listener and clear communicator
• Excellent reading comprehension and writing skills

• Experience in a customer service environment, experience in IT Support a real asset

• Basic computer skills, MS Office knowledge of Word, Excel and PowerPoint

• University degree in Business or Information Technology OR equivalent work experience in a technical or business/technical field would be an asset

Ideal candidate:

• Recent graduates looking to gain valuable industry experience in a fast-paced start-up environment

Job Type: Full-time

Salary: $30,000.00-$40,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Work from home

Schedule:

• 8 hour shift
• Holidays
• On call
• Weekend availability