Page Personnel UK Hiring for HR Shared Service Manager at Cardiff Full Time

The client:

• Leading FS Organisation with a global footprint
• Multi billion turnover organisation
• Award winning for it’s employee engagement and presence in the market

Job Description

The role:
The Senior Team Manager – Sickness Absence is responsible for overseeing the effective service delivery of SAM services to the workforce of the UK’s leading professional services firm.Your role * Provide strategic and operational leadership for establishing and maintaining the new SAM operating model, from an organisational design, process, policy and technology perspective; actively engaging with senior stakeholders from across our organisation to embed new ways of working

• Continued evaluation of the operating model and identification of continuous improvement opportunities
• Establish new reporting model in partnership with vendors, HR MI and the Business and evolve this in response to business needs and emerging trends / thought leadership
• Ensure the SAM team delivers high quality services in line with SLAs and within budget (including both internal and vendor spend)
• Partner with Business leaders to identify and address any areas of non-compliance
• Chair of Sickness absence and Workplace Adjustment Committee
• Manage diverse teams within an inclusive team culture where people are recognised for their contribution
• Service Delivery And Vendor Management Accountable for establishing and stabilising customer-centric service delivery within a multi-vendor environment
• Manage performance of Sickness and Absence Management, ensuring that internal SLAs are met Manage relationships with SAM third party providers (FirstCare, Posturite, Lexxic, Roodlane) and ensure that delivery meets the required SLAs/KPIs, working closely with internal Vendor Management and Procurement SMEs as required Collaborate with Wellbeing and Benefits teams to ensure management of all related contracts is aligned.
• Consider consolidating vendor / contract management responsibilities over time as part of continuous improvement.
• Establish regular governance cadence with vendors in line with CoRe Procurement and CBS Vendor Management model to ensure continuous review and management of performance and commercials
• Continuously drive and identify opportunities for improvements in service efficiency, cost-effectiveness and customer experience

The Successful Applicant

The ideal candidate:

• Experience managing teams within a Shared Service Centre environment is essential
• Experience with sickness management processes
• Strategic leader who can drive cultural and business improvements

What’s on Offer

The role offers a flexible working model and you can be based out of the many sites based across the UK.

The salary on offer is competitive and flexible according to experience as this is a business critical hire.

Please apply below!

Contact

Cian Pritchard

Quote job ref

JN-012022-5243129

Phone number

+44 2920 643483