PACIFIC SOLSTICE INTEGRATIVE CLINIC Hiring for Phone Agent – Customer Service Representative at Mission Viejo, CA Full Time

Hi There, You found a gold star Company. Keeping with our gold star commitment, lets talk about the patients we serve. We have lots of data about how desperately our current and prospective patients want to experience more from life. So, before you keep reading.

Are you experiencing MORE from life? If you are, we might be the place for you. Our Team is vibrant, motivated, educated and engaged.

Not everyone will fit in here. Some people are looking for more behind the screen work. Working in mental health environment like this requires experience and courage and a lifelong dedication to mental healthcare. Gold star customer service takes self-trust and commitment.

Our facility is the only Orange County Community Mental Health Center licensed by the CA Dept of Public Health. To top, we also hold DSS and DHCS licenses to serve Intensive Outpatient and Partial Hospitalization individuals and their families.
Our prospective patients and current patients are here to fight for changes in their life. Are you an advocate who is made to co-pilot that path with them? You don’t cut corners, you manage your time productively and you bring heart with boundaries to work with you 5 days a week?

Do you:

• Want to change the world?
• Are you a life long learner?
• Do you want to influence families in a REAL way?
• This is an in person role and your work will be education (groups), individual care and miscellaneous duties to contribute to our environment of health and hospitality.

If you answered yes to the above FOUR questions, keep reading and check out the Job Requirements.

Requirements:

Are you a people person with a love for detail?

Do have have excellent phone presence?

Do you enjoy call handling and customer service?

The role entails empathetic listening, data entry, insurance data sharing, intake, registration, phone calls, email and data entry in the EHR and CRM.

Do you have:

• 
  Experience in cutomer service
• 
  Organization skills
• 
  Self-assuredness
• 
  Crisis management skills
• 
  Creativity

We are a technology based entity. We leverage technology to ensure the best service to our patients. If you love people and use technology as a tool not as a barrier, this is the job, the clinic and the team for you! Technology is valuable, but the relationship is what we build.

Telephone agent service requires a motivated person with attention to detail. Are you the next Solstice Agent?