Pacific National Exhibition Hiring for IT Assistant at Vancouver, BC Full Time

Date Posted: July 8, 2022

Who we are…

The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 110-year old, non-profit organization has an annual operating budget of approximately $58 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.

At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.

We are seeking a motivated, analytical and hardworking individual with a passion for IT. Our ideal candidate will possess strong organizational, communication and customer service skills. Our IT Assistant will work alongside both internal and external PNE stakeholders to set-up, deploy and troubleshoot a variety of devices, networks and other technical equipment.

Why join our Team?

Exhilarating and fun-loving culture

Flexible work environment

Health and wellness employee events – put your hiking boots on, or enjoy an evening

out with your favorite colleagues

Opportunity for free or discounted tickets to shows, events, sports games, and much

more

Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands

On-site fitness center

Competitive compensation package

Opportunity to create lasting memories and friendships!

What will you do this year?

In your role as an IT Assistant, your primary accountabilities will be to:

Set-up and deploy computer desktops, IP addresses, networks, and analogue/digital

phones

Set-up and deploy thin client devices throughout the Fair grounds

Set-up LAN connections including CAT5 cabling for thin clients, printers, POS and wired

debit terminals

Investigate, trouble-shoot and resolve Wi-Fi user connectivity issues, user login issues,

networks and resolve other requests as needed

Provide technical guidance to staff and answer help desk inquiries as required

Deliver and install printers, desktops, monitors, and other equipment as required

Assist in Fair set-up/take-down and perform other duties as assigned

What else?

Currently enrolled in or have completed a Computer Science/IT degree or diploma

program

Must have a valid Class 5 BC Driver’s License

Help desk and 1st line support experience in a Windows network environment

Ability to troubleshoot hardware and software issues and accurately document the

effected solution

Setting-up Point of Sale systems is an asset

Excellent communication abilities and customer service skills

Ability to speak, read and write English for the purposes of written and oral instructions,

and preparation of work-related document or reports

Must be a good team player with the ability to work well with others and demonstrate a

professional demeanor

Strong analytical and problem–solving skills with the ability to identify root causes and

design optimal process solutions

Must be a self-starter with strong work ethic and able to work with minimum supervision

Must be able to interact with staff and provide assistance and solutions to IT related

issues

Ability to multitask, work in a high-pressure environment while meeting tight deadlines

Ability to lift to 30 lbs. for the purposes of carrying and installing work related

equipment

Ability and willingness to work weekends, evenings, and extended hours during Fair

period from August 20 – September 5

Successful Candidates must undergo a Criminal Record Check

Who are you?

Detail Oriented

Proactive

Analytical

Skillful communicator

Team player

Self-starter

Where and when to APPLY?

Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.

Preference will be given to candidates who submit their resume/cover letter before Sunday, July 24. We look forward to hearing from you!