Responsible for collecting and collating referrals from multiple sources in an IT database.
Ensure complete and accurate patient registration, including but not limited to demographics, insurance information, and referral source.
Prioritize referrals by urgency and ensure that all referrals are addressed in a timely manner.
Confirm using Real-Time Eligibility that patient’s insurance is valid and active. Obtain referral, if required.
Make appointment reminder phone calls.
Communicate status of patient appointments to referring provider.
Return encounter notes to patients’ primary care providers, regardless of referral source.
Communicate with patient and clinical staff to resolve any discrepancies.
Point of contact for patients and health care providers for any questions or rising concerns. Assist in problem solving potential issues related to referral or initial appointment.
Maintain logs.
Follow up on missing or inaccurate information.
Schedule patient appointments for products or services, according to scheduling protocols.
Make appointment reminder calls and reschedule appointments, if needed.
Receive and/or relay messages to patient, clinical staff, or provider.
Provide support to other team members including but not limited to referrals and surgery Scheduling.
May assist with the completion of patient paperwork.
Bring to the attention of the Department Supervisor any issues that are unable to be resolved.
Other duties and/or tasks that may be assigned by the Department Supervisor.

REQUIREMENTS

Physical Demands
-Sitting for long periods of time.

Stooping, bending, and stretching for files and supplies.
Occasional lifting of files or papers weighing up to 30 lbs.
Near visual acuity is needed to perform various clerical functions.
Reaching, handling, and finger dexterity which are necessary to operate various office equipment.
Talking and hearing are necessary for communication with patient, staff, providers, and others.

Mental Demands
-Occasional stress from dealing with patients.

Other Requirements
-Work primarily at the New Albany office location and is remotely supervised.

EQUIPMENT & SOFTWARE USED

WORK ENVIRONMENT

Potential exposure to bloodborne, respiratory, and airborne diseases.
Exposure to industrial hazards as defined in Safety Data Sheets.
Contact with patients under a variety of circumstances, including unpredictable situations.
Typically, quiet with occasional periods of heightened traffic through work area, increased noise level, and interruptions.

Pacesetter Health Hiring for Referral Coordinator – Remote at Remote Full Time

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