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Healthcare / Healthcare
Pacesetter Health Hiring for Referral Coordinator – Remote at Remote Full Time
Full Job Description
- Responsible for collecting and collating referrals from multiple sources in an IT database.
- Ensure complete and accurate patient registration, including but not limited to demographics, insurance information, and referral source.
- Prioritize referrals by urgency and ensure that all referrals are addressed in a timely manner.
- Confirm using Real-Time Eligibility that patient’s insurance is valid and active. Obtain referral, if required.
- Make appointment reminder phone calls.
- Communicate status of patient appointments to referring provider.
- Return encounter notes to patients’ primary care providers, regardless of referral source.
- Communicate with patient and clinical staff to resolve any discrepancies.
- Point of contact for patients and health care providers for any questions or rising concerns. Assist in problem solving potential issues related to referral or initial appointment.
- Maintain logs.
- Follow up on missing or inaccurate information.
- Schedule patient appointments for products or services, according to scheduling protocols.
- Make appointment reminder calls and reschedule appointments, if needed.
- Receive and/or relay messages to patient, clinical staff, or provider.
- Provide support to other team members including but not limited to referrals and surgery Scheduling.
- May assist with the completion of patient paperwork.
- Bring to the attention of the Department Supervisor any issues that are unable to be resolved.
- Other duties and/or tasks that may be assigned by the Department Supervisor.
REQUIREMENTS
Physical Demands
-Sitting for long periods of time.
-Sitting for long periods of time.
- Stooping, bending, and stretching for files and supplies.
- Occasional lifting of files or papers weighing up to 30 lbs.
- Near visual acuity is needed to perform various clerical functions.
- Reaching, handling, and finger dexterity which are necessary to operate various office equipment.
- Talking and hearing are necessary for communication with patient, staff, providers, and others.
Mental Demands
-Occasional stress from dealing with patients.
-Occasional stress from dealing with patients.
- Determining and communicating departmental needs.
- Occasional stress due to work demands.
- Evaluating appropriateness of documentation.
Other Requirements
-Work primarily at the New Albany office location and is remotely supervised.
-Work primarily at the New Albany office location and is remotely supervised.
- Maintain the confidentiality of patient information.
- Able to maintain professional relationships and boundaries with patients.
- Dedication to professionalism, maturity, caring, and diplomacy.
EQUIPMENT & SOFTWARE USED
- Computer and computer-related equipment.
- Microsoft Suite, including but not limited to Outlook, Word, and Excel.
- Facsimile and copy machines.
- Telephone.
- Other equipment and tools necessary to perform the functions of the position.
WORK ENVIRONMENT
- Potential exposure to bloodborne, respiratory, and airborne diseases.
- Exposure to industrial hazards as defined in Safety Data Sheets.
- Contact with patients under a variety of circumstances, including unpredictable situations.
- Typically, quiet with occasional periods of heightened traffic through work area, increased noise level, and interruptions.