Owner Care/Yacht Brokerage Coordinator Full Time

Job content

About The Job

Where you will be based:

• This is a full time, shore based role, located at our base in Road Town, Tortola – the heart of the beautiful British Virgin Islands. This is the sailing capital of the world.
• It’s perfect for an experienced marine professional to transition to a land-based role.

Ready to transition ashore? If you are a marine professional looking for a land-based role that still keeps you connected to the docks, this is your opportunity. Conch Charters is a tight-knit, family-run business looking for an agile problem-solver to join our operations and brokerage team.

This is not a traditional desk job. Your day might start with troubleshooting an AC unit, pivot to preparing financial statements for a yacht owner, and end with expertly moving boats around our marina to fit the dock plan.

We are looking for someone with serious nautical common sense, a calm head under pressure, and the diplomacy to manage high-net-worth relationships. We can teach you the paperwork; we need you to bring the grit, organization, and technical experience & skills.

What You Will Actually Do

• Be the Face for Our Owners: Serve as the primary point of contact for yacht owners, answering queries, building strong relationships, and managing their concerns with transparency and tact.
• Fleet Maintenance Support: Work closely with the Ops manager and technical team to ensure yachts and equipment are maintained to the highest standards. You will help troubleshoot mechanical, electrical, plumbing, and rigging issues.
• The Guest Experience: Brief and debrief charter guests on yacht systems, review feedback forms, and ensure any technical issues affecting the fleet are swiftly addressed.
• Brokerage & Office Administration: Maintain Charter Yacht Sales listings, respond to inquiries, and orchestrate yacht phase-ins and phase-outs.
• Storm Prep: Step up when it matters most by assisting with the preparation of the fleet during hurricane season.

Your Absolute Non-Negotiables

• Composure Under Fire: You can handle emergency situations, angry guests, or approaching weather with a cool, calm, and collected demeanor.
• Mechanical & Technical Aptitude: You aren’t afraid of an engine room. You have a solid foundational understanding of 12V electrical systems, marine plumbing, and mechanical troubleshooting.
• Nautical Competence: You must be able to swim, sail, and snorkel. Genuine sailing experience is strictly required to understand the assets and the guests.
• Diplomacy & Customer Service: You have an inherently professional approach and excellent communication skills, capable of delivering bad news gracefully or celebrating a successful charter with owners.
• Computer Literacy: You must be highly organized and proficient in Microsoft Excel.

What We Will Train You On

If you have the marine baseline and the right attitude, we will teach you the rest. You will receive full training on:

• Anti-Money Laundering (AML) compliance documentation and brokerage paperwork.
• Preparing precise owner statements using turnaround sheets, POS reports, and external invoices.
• Processing fleet insurance claims and policy updates.
• We are also willing to train the right candidate on video content creation to help showcase our fleet and brokerage listings.