Oura Hiring for Logistics Specialist – Reverse Logistics at San Francisco, CA, US Full Time

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app.

We’ve helped over one million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work both in and out of the office.

As our logistics specialist in reverse logistics, you will be participating in supporting communication between Oura, fulfillment centers, and other logistics partners.

You will be an active player in our return inventory management including disposition, refurbishment, rework and builds.

You will also ensure smooth day-to-day operations in our processes and launch initiatives to drive optimization and improve overall efficiency.

What you will do :

• Work as a trusted logistics, fulfillment and retail professional throughout Oura internal teams and Oura’s logistics partners and selected customers.
• Oversee execution & continuous development of orders, deliveries, returns and forecasts.
• Own, drive & communicate partnership status develop & improve processes and systems, manage SOP and maintain KPI with partners.
• Bring in strong expertise and know-how of the requirements of the retailer companies and meet their expectations.
• Ensure order fulfillment, shipping, deliveries (end-to-end); escalation and prioritization with carriers
• Work with Oura return partners, manage returns internally and externally (retailer, return partner, finance, customer service).
• Return inventory management : disposition, refurbishment, rework, builds and assemblies; inventory reconciliation

This is a remote US role.

Requirements

• 2+ years’ experience in reverse logistics
• Previous experience working in major retailer portals to manage POs, route shipments and ensure ASN compliance. Amazon Vendor Central experience is considered a plus
• EDI and ERP experience, specifically NetSuite experience, is considered a plus.
• Knowledge of routing requirements, arranging transportation using 3rd party logistics providers or working directly with carriers to ensure timely pick-up and deliveries to retailers’ DCs or shipping directly to stores
• Extensive experience and knowledge of contract manufacturing, 3PL distribution, finished goods assembly, and order processing / execution.
• Inventory management experience and understanding of financial impact of transactions and adjustments

You will fit to our team if you also have :

• Strong analytical skills, combined with hands-on attitude
• Ability to work simultaneously on multiple, complex projects
• Independent workstyle and initiative taking attitude
• Mindset to work in a cross-functional teams, where some colleagues are in different timezones
• Excellent Sheets and Google Workspace skills.

Benefits

At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health and add to our benefits!

What we offer :

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own + employee discounts for friends & family
• Fertility benefits through Carrot Pro
• Flexible working hours and remote working arrangements
• $750 Learning & Development credit
• $200 monthly wellness credit
• $108 monthly lunch credit
• 20 days of PTO + 13 paid holidays + 8 days of flexible wellness time off
• 5 days paid sick leave, 5 days bereavement leave, 12 weeks paid parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area.

While most offers will be closer to the starting range, successful candidates’ pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions.

These ranges may be modified in the future.

• Region 1 $81,000 – $90,000
• Region 2 $77,000- $86,000
• Region 3 $73,000 – $81,000

A recruiter can determine your zones / tiers based on your US location.

To all recruitment agencies : Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization’s location.

Oura is not responsible for any fees related to unsolicited resumes.

Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.

We will not tolerate discrimination or harassment based on any of these characteristics.