OTT Financial Group Hiring for Customer Service Representative (Tagalog and English preferred) – OTT Remit at Toronto, ON Full Time

OTT Financial Group is the parent organization of a group of financial services and investment companies. We leverage cutting-edge fintech innovations to bring excellent financial advice and best-in-class wealth management to our customers and business partners. Empowering 5,000+ merchants and hundreds of thousands of individual clients across Canada, we are the home to a wealth of expertise in forex and securities trading, mobile and cross-border payment, and investment fund management.

We are ambitious, results-focused, and forward-looking. At OTT, you’ll get numerous opportunities to learn and grow, alongside a cohort of talented people from diverse backgrounds and industries. Tackling business challenges in a collaborative and innovative environment, you’ll be encouraged to be your best self and make a meaningful impact.

OTT Remit is the newest online remittance app launched by OTT Financial Inc., which allows customers to easily and quickly send money from Canada to their families and friends globally.

About the Role

Join the team with OTT Remit, where we help customers to send essential support to home. Grow together with us, you will have an exciting experience helping out customers and bonding with the team. In OTT Remit, we always embrace everyone with family culture. Join the new and inspiring department of OTT Financial where we build the future together! As a bilingual customer service associate, you will be an essential factor in helping customers navigate through mobile apps using. Gaining strong interpersonal skill experience and working with the Marketing and Product team to understand user experience journeys. You will be exposed to a whole cycle of product managing and marketing, where you learn lots of valuable knowledge.

Job Requirements:
Professionally handle incoming customers’ inquiries

Thoroughly and efficiently know your clients during calls

Delivery good customer service while maintain smooth user experience

Patiently communicate with customer under stress and pressure

Fluent in Tagalog and English preferred (Writing, Speaking, Reading)

Skills and Qualifications:
At least 6-month CSR experience or equivalent experience

Senior High Graduates are still welcome but will be assessed on Customer Service skills

Ease and proficiency in mobile app navigation

Satisfactory spoken and written communication skills in both Filipino and English languages

Critical thinking and decision-processing skills

Effective business writing skills

Sales Experience Preferred

High level of ease in conversing and processing thoughts with customers in both Filipino and English languages

Depending on mix, indicate and assess % of experience in various channels: E.g., 50% in voice, chat and email

Has to be willing to be on different work shifts depending on business requirements

Has to demonstrate reliability in terms of work history, attendance and punctuality

This is open for Senior High Graduates and Career Shifters