Orzech Heating and Cooling is Looking for Administrative Assistant (ft) Full Time

We are looking for a reliable Administrative Assistant to do customer quotes, invoices, dispatching, scheduling, various office tasks and help other departments as needed. You will act as a communication point for customers and technicians to schedule service calls. We are looking for someone with experience in a fast paced service type industry.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities

• Invoicing customers
• Receive emergency and non-emergency calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Monitor the route and status of field units to coordinate and prioritize their schedule
• Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

• Proven experience as dispatcher or relevant position
• Service industry experience
• Tech-savvy with knowledge of relevant methods
• HVAC Experience a bonus
• Fast typing with experience in data entry
• Knowledge of procedures and guideline for emergency situations
• Proficient in English (oral and written)
• Outstanding organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• High school diploma

Job Types: Full-time, Permanent

Salary: $22.00-$24.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person