Log In
Sign Up
Healthcare / Healthcare
OrthoArizona Hiring for Patient Service Representative at Gilbert, AZ Full Time
Full Job Description
At OrthoArizona, we’re bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers.
Today we’re one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 65 locally and nationally renowned providers across 23 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best in class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.
Being a part of the OrthoArizona team will allow you to join a company that values patient care and high employee satisfaction. Full time OrthoArizona employees are eligible for a great benefits package, which includes Paid Time Off (PTO), health insurance, life insurance, short-term disability, long-term disability, vision, dental, and 401k.
DUTIES AND RESPONSIBILITIES
- Greets patients and visitors in prompt, courteous, and helpful manner, responding to routine requests for information.
- Answers phone in prompt, courteous and helpful manner, screening, and routing calls as needed, creates phone note in the patient electronic medical record, and/or providing information to patients.
- Schedules provider appointments correctly and accurately pursuant to provider scheduling protocols. Notify patient of appropriate/required arrival time for appointment (based on type of appointment) and of required items to bring to appointment (insurance cards, photo ID, etc.), ensures proper authorization and / or valid referral documentation has been received and reviews scheduled appointments to include appointment date, time, location and provider.
- Registers patients to include, obtaining prior authorization, verifies insurance eligibility and benefits, scanning patient ID and insurance card, taking patients pictures in EMR, confirming patient demographics and paperwork for accuracy and completions.
- Obtains prior authorization as needed, for referral orders and documents the authorization status in medical record.
- Collects patient account balances, co-insurance, and copays, deductibles or estimates self-pay rates; prepares daily batch, deposits, etc.
- Interacts with patients, family members, visitors, and members of the health care team; directs patient questions and/or complaints to appropriate department; keeps patients informed; maintains efficient patient flow during the check-in and check-out process; checks in outside vendors.
- Schedules patients for follow-up office visits or procedures, logs no-show appointments; assists in scanning.
- Maintains and organizes lobby area at the end of the day; opening and closing duties.
- Assists with proper routing of incoming faxes and documents.
- Maintains medical records.
- All other duties as assigned.
QUALIFICATIONS
- Excellent customer / patient service
- Knowledge of medical terminology
- Working knowledge of computer programs
- Excellent written and verbal communication skills
- Understand/Perform training on practice management software
- Continue to expand knowledge of practice management software as updates occur
- Follow all Standard Operating Procedures
Minimum Qualifications
- High School diploma or GED
- Preferred Qualifications
- Prefer one-year medical office experience
- Bilingual is a plus.