OrthoArizona Hiring for Medical Call Center Representative at Chandler, AZ Full Time

At OrthoArizona, we’re bringing the best together. Our organization was created to help serve ALL orthopedic and sports medicine needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.

Today we’re one of Arizona’s largest privately owned and most comprehensive orthopedic practices with more than 65 locally and nationally renowned providers across 23 locations, in addition to in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our team members.

OrthoArizona is looking for a candidate who has an energetic, upbeat, and positive attitude who is able to ‘smile’ through the phone and who has professional experience in the Healthcare setting. Delivering great customer service is one of the top goals in this position.

Job Summary:

This is a full time position (approximately 40 hours/week), Monday through Friday (closed on weekends and some holidays).

The main responsibility is working out of our contact center and scheduling patients for multiple providers (orthopedic specialists, podiatrists, and physician assistants) across multiple office locations in the Valley.

Our Contact Center also includes various roles and responsibilities outside of scheduling patients such as operator (triage phone calls and assist with any/all incoming inquiries) and intercepting and/or requesting referrals from external offices and providers.

Preferred skills/experience:

• Basic phone handling skills/contact center experience
• Basic knowledge of insurance plans and the specialty referral process
• Working experience in the healthcare field
• Knowledge of human anatomy and physiology is a plus!
• Experience in a multi-provider medical practice.
• Healthcare information systems, GE Centricity Preferred
• Orthopedic experience is a plus!

Minimum Qualifications

Knowledge, Skills & Abilities

• Works independently and is self-directed.
• Works effectively in a team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Produces work in high quantity and quality
• Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
• Knowledge of medical terminology.

Education:

High School Diploma or GED