Ormiston Academies Trust Hiring for IT Technician Job at Birmingham, England Full Time

Join our IT team

This is a fantastic time to join the growing IT team at Ormiston Academies Trust (OAT). We believe that technology is crucial to the success of our pupils and staff, and our new digital strategy is designed to deliver a highly responsive, highly adaptable IT service that meets the daily demands of our 43 academies and head office.

We have already taken significant steps on our journey to improve IT services and, with significant future investment planned, our improvement trajectory over the coming years is ambitious. To make this happen, we need you…

At OAT, we believe that people make the biggest difference. We are here to give our children the best possible start in life, and our IT staff are essential to achieving that aim. We are now looking for IT professionals to join us at all levels, from technicians to network managers, with vacancies available at our head office and across our academy network. Your background is less important than your skills, enthusiasm and passion for improving the use of technology to deliver curriculum and operational needs. When you join our supportive team, we will value your contribution, and encourage you to share your ideas on how OAT’s digital strategy can use ICT to ensure academy operations are effective and to enhance learning opportunities inside and outside of the classroom.

As a large trust, investment in our staff is crucial, and we are placing continuous professional development (CPD) at the heart of our work to engage, develop and retain the best people. We are working hard to make sure that we can offer strong career pathways and a range of CPD opportunities, whatever your role within OAT. Many of our IT staff have developed in their roles through promotions within the trust. Brilliant for them, and for us.

As well as extensive CPD opportunities, you will benefit from 25 days holiday, increasing to 28 with length of service plus bank holidays, membership of the generous local government pension scheme, immediate life cover and free 24/7 counselling. Most of our sites offer free parking and a package of further benefits is under development.

Who we are

We are a national education charity and one of the largest multi academy trust’s (MAT) in England, underpinned by our founder, Peter Murray’s (Ormiston Trust) belief that every child should be given a chance to thrive. With almost 5,000 staff and 30,000 pupils, we have been around since 2009 making us one of the longest established trusts.

We serve pupils from a wide range of communities, all with their unique character, strengths and challenges. Our sole purpose is to provide OAT pupils with excellent learning opportunities, inside and outside the classroom and we are determined that every one of our young people will be given the opportunity to realise their dreams and aspirations.

About the role:

We are looking for an IT technician to assist the IT support manager and team in providing 1st line support for head office staff seeking IT support remotely or in-person. This opportunity is a permanent full-time position. You will be joining a well-established, supportive IT team that sits with the central IT service of a not-for-profit organisation which operates across England.

The successful applicant will follow the published helpdesk procedures to resolve and escalate incidents/service requests and carry out maintenance tasks as required. This role will provide recommendations and implement corrective solutions to known and new issues. The post holder will maintain and manage the IT helpdesk, updating tickets in a timely and effective manner. This work will be closely aligned to everything we do as a team in managing IT across the Trust.

Main duties and responsibilities:

The post holder will be expected to:

• Provide first line and support second line IT support to staff, either remotely or in-person, resolving issues in accordance with OAT standard policies, processes and procedures.
• Fault diagnosis and repair of IT hardware, software, tablet devices, equipment, and consumables
• Installation, relocation and replacement of IT hardware, software, tablet devices, equipment, and consumables
• Routine maintenance of IT hardware, software, tablet devices, equipment, and consumables
• Perform analysis and diagnosis of first- and second-line software incidents
• Provide recommendations and implement corrective solutions to known and new issues.
• Assist the IT support manager with installation, configuration, and testing of new IT hardware and software
• Take responsibility for ordering and arranging delivery of IT equipment to head office and remote staff locations, as required
• Raise purchase orders for new equipment and maintaining stock levels of consumables
• Support with budgeting activities by researching and providing detail on costs for purchasing, operating, and managing IT goods and services

A full job description and person specification is attached.

About you:

The successful candidate will have experience working in similar technical support role with knowledge of IT support/customer service. You will have experience in troubleshooting and problem-solving technical issues quickly and efficiently for colleagues. You will be an excellent communicator and be able to develop positive working relationships with stakeholders. You must be able to work well within and across teams and have a willingness to embrace and celebrate the ethos and values of OAT.

We are committed to safeguarding and expect all our employees share our commitment. The successful applicant will be subject to an enhanced DBS check.

How to apply:

To apply, please submit your completed application form by 12pm on 28th November 2022.

Interviews will take place shortly after.

If you would like more information about this role, please contact us at [email protected]

OAT is committed to safeguarding and promoting the welfare of children, and the expectation is that all staff will share this commitment. Therefore, the successful applicant will be required to undertake a DBS check via the Disclosure and Barring Service (DBS).