Orion Health Hiring for Operations Service Desk Analyst Job at Scottsdale Full Time

Do you want to work for a company that is innovating and making a difference to the health and wellbeing of people all over the world? We’re not about selling meaningless, unnecessary products for corporate profitability. You’ll be working on technology that will revolutionize global health systems so that we can finally get the healthcare we all want – a basic human right.

We like to think of ourselves as a community of start ups where you can be your true, genuine self. Each of our product teams have the autonomy to decide how they operate and contribute towards our mission of providing each person with the right care at the right time and in the right place.

Orion Health is excited to be expanding our galaxy by recruiting for a number of stellar individuals to join our team to help us deliver to our global customer base. If you want to climb aboard the rocketship and help us revolutionize global health systems, astronomical opportunities await.

What will you be doing?

You will be joining the Orion Health Operations Service Team who monitor support for critical business applications and services for our Clients and users operating in a 24 x 7 Service Center.

You will be working a shift of 9pm MST – 7am MST, 4 days a week (Wednesday-Saturday)

This involves proactively and reactively responding to alerts, emails, phone calls and ticket queue’s in order to resolve, escalate, and communicate within established SLAs.

Some of what you’ll do:

• Email communications for scheduled maintenance, trouble tickets, and incidents
• Stand-up and run bridge calls for priority incident management
• Conduct first call resolution for password resets, user account management, renew certs, license request, VPN management, service restarts, disk space cleanup, and onboarding new clients.
• Triage proactive/reactive alerts and escalate internally
• Process access request tickets
• Troubleshoot and resolve technical solutions related to Orion software products and software development industry standards
• Follow HIPAA security standards set by Orion Health when interacting with patient data

What you will bring to the role:

Experience: 2- 3 years application support, preferably within a SLA environment. Proven ability to maintain good relationships with teams, clients, and vendors. You will be experienced in documentation creation and performance monitoring.

Skills: Network Protocols, Linux/Unix, Windows, Mac, Active Directory, Ticketing Systems. Networking fundamentals (http/https, tcp/ip, firewalls, proxies, ftp/sftp, ssh. ) Application Performance Monitoring (java performance analysis, thread dump analysis, heap dump analysis)

Characteristics: You will possess initiative and adaptability, a strong team and work ethic, you will be comfortable operating within specified boundaries, but also able to work independently and you will definately be customer focussed, with a genuine desire to assist. You will be flexible to work on a shift basis and overtime when required.

Qualifications: Associates/Bachelors degree in Information Technology, Computer Science, Software Engineering or equivalent degree and/or equivalent work experience preferred. ITIL knowledge or certification preferred.

What’s in it for you?

• We recruit quality and retain talent! We offer a competitive benefits package, including:
• Competitive salary and incentive packages; position is full-time, salaried.
• 20 days of paid annual vacation leave; 5 days of paid sick leave; 11 paid holidays
• 90% Medical, Dental & Vision Premium paid by Orion Health for 2022
• 401k program with company match; life insurance, short-term, and long-term
• disability paid for by the company
• Work with High-end hardware and systems
• Flexible, social and professional company culture; position is currently remote with hybrid option
• We support our Orionites keenness to learn and grow by providing unlimited access to LinkedIn Learning

If this sounds like you we would love to hear from you!

Background checks will be required upon an offer of employment.

ORION HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, veteran or disability status, sexual preference or national origin. Reasonable accommodations will be made during the interview process upon request to assist those candidates with disabilities.

NOTE: We are unable to sponsor visas or work authorizations at this time.