Optus Hiring for Digital Data Analyst at Macquarie Park, New South Wales, Australia Full Time

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand.

Our Digital teams are established to allow the rapid development and launch of Optus My Optus App, Optus Website, Chatbot and all aspects of Optus digital interactions with customers.

Being a strong and proactive contributor to the delivery of initiatives and new opportunities across improving customer digital journey is the key to the succes in this role.

Your day in the life of a Digital Data Analyst at Optus

• Writing, developing and testing tracking specifications for web and app tracking implementation against specification and business requirements
• Querying customer data, performing analyses, and presenting findings in a clear and understandable language, whilst building data visualisation dashboards to out on customer behaviour and insights
• Translating sophisticated business questions into analytical tasks and performing data, statistical and commercial analysis to understand how customer behavior, product changes and market dynamics impact the Consumer business
• Developing recommendations and delivering findings to drive customer service outcomes

Your Skills To Pay The Bills

• Relevant qualifications and complete understanding of quantitative field (e.g. Mathematics, Computer Science, Finance, Engineering, Statistics)
• Advanced Excel, SQL and/or R Programming skills
• Experience in a variety of Marketing, Sales and Commercial functions in large organisation
• Strong understanding of data warehouse structure and data extraction together with proven track record to work through complex issues to reach an outcome
• Excellent communication and presentation skills, eye for business and drive for results

Perks we love at Optus

• Competitive salary and performance incentives
• Discounts to Optus products and services, and to over 400 retailers Australia-wide
• Training, mentoring and development opportunities (ask us about OptusU!)
• Up to five days of Volunteer Leave per year
• A “connected” day for you to use to connect to something you are passionate about
• Hybrid ways of working [Delete for Retail and Contact Centre]
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus

Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.

• We have a COVID-19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.