Optimae Behavioral Health Services Hiring for Administrative Assistant Full Time

Optimae Behavioral Health Services is hiring a full-time Administrative Assistant for the Ames office. The Administrative Assistant performs general office support and receptionist duties and other duties as assigned. Provides pleasant and professional office support to the public and other staff. Works as a team with all personnel.

Duties:

• Understands, believes in, and adopts Optimae LifeServices’ Mission, Vision, and Core Values.
• Greets the public in person and on the phone in a polite and professional manner, providing general information, answering questions, and directing people to appropriate staff.
• Performs job in compliance with applicable laws, agency policies and procedures as well as community and professional standards.
• Becomes proficient in scheduling appointments and other assigned tasks using CareVoyant software.
• Accepts responsibility in accordance with the role of the Administrative Assistant
• Maintains privacy in all aspects of the job.
• Responsible for the day to day office phone management. Answers phone, receives messages, and returns messages as appropriate. Makes daily reminder calls to customers. Assures the office phones are forwarded to answering service for after hours, weekends, and holidays for on call staff.
• Collects co-pays, balances at the window; updates client information in CareVoyant.
• Complete bank deposits; collects on A/R balances
• Processes critical incidents within the requested timeframe, submits to Regional Office Manager for review
• Verifies customers’ insurances daily
• Research and resolve denials
• Receives, sort, files and retrieves form, correspondence and documents.
• Processes and distributes confidential and sensitive information.
• Establishes updates and maintains filing system in order to manage files and records.
• Composes, formats, and types routine correspondence, s, and other documents.
• Operates a variety of office equipment including, but not limited to personal computers, printers, copiers, scanners, fax machines and adding machines.
• Prepares, receives and processes incoming mail, fills copy machine, shreds paper, and delivers faxes.
• Assists with records requests, correspondence and faxes/mailing records.
• Attends meetings and educational programs as required.
• Participates in the agency quality improvement activities.
• Participates and communicates with other departments to assure that tasks are completed.
• Performs additional duties and responsibilities as assigned.

Qualifications:

• High school degree or GED is required.
• Experience with receptionist duties and personal computer is preferred.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Computer skills: 2 years (Required)
• Office: 1 year (Required)
• Multi-line phone systems: 1 year (Preferred)
• Communication skills: 4 years (Required)
• Typing: 3 years (Required)
• Records management: 1 year (Required)

Language:

• English (Required)

Work Location: One location