Operations Manager – Toronto Full Time NEW

DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality.

About The Role

We’re looking for a people-focused leader and experienced operations specialist to lead some of our new DashMart facilities.

You’re excited about this opportunity because you will…

• Lead: recruit, lead, coach & retain a high-performing team of Site Managers (4+ direct reports), Assistant Site Managers, Supervisors, and Operations Associates (30+ indirect reports). As a leader, you are a culture carrier. The tone starts with you.
• Own: From first principles, you will oversee the day-to-day operations of 3-6 DashMart locations, ensuring all site processes run smoothly, efficiently and safely. Drive Site Profitability. Review site P&Ls, identify performance gaps, and implement corrective action plans to achieve goals.
• Strategize: by designing, building and executing process improvement projects to drive operational efficiencies and employee experience. Support Growth Initiatives. Contribute to market expansion and scaling efforts by ensuring that sites are prepared for increased demand and operational complexity.
• Delight customers: Work cross-functionally with central teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.

We’re excited about you because…

• You solve problems from first principles. You’re excited to solve problems in innovative ways, and you resist “this is how it’s always been done” thinking
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
• You’re analytical. You let data win arguments. You are a data-first problem solver with excellent Excel / data analysis skills.
• You’re relentless. You do what it takes to win, no matter what
• You’re a proven leader. You have led & managed teams of 15+ employees
• You act like an owner. You do what it takes to support a 24/7 business across multiple shifts.
• You have 3+ years’ experience: In Operations, Consulting, Strategy or related field

Bonus Points:

• Experience starting or scaling a successful startup.
• You have operational experience in logistics and/or Fulfillment Center/Warehousing
• You have built and trained high performing teams

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$82,500—$103,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.