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Transportation / Logistics / Transportation / Logistics
OnProcess Technology Hiring for Logistics Service Representative I | Remote USA | at United States Full Time
Full Job Description
OPERATIONS | FULL-TIME
Job Overview
The Logistics Service Representative 1 will work in the following programs: consumer based reverse logistics, basic product education, and process walkthroughs. The Logistics Service Representative 1 supports the company’s processes through professional communications, primarily outbound and some inbound with our client’s customers, on behalf of OnProcess’ clients. The Logistics Service Representative 1 is also responsible for updating the company’s database with all appropriate information, and supports all quality assurance efforts and program criteria.
Responsibilities and Duties
PERFORMANCE RESPONSIBILITIES
- Perform/handle outbound or inbound customer communications via phone and other various methods of communication
- Advise customers on behalf of OnProcess’ clients
- Follow detailed instructions as outlined in company documents (read scripts)
- Update program databases accurately
- Appropriately handle challenging and unique customer situations in accordance with OnProcess’ policies
- Identify and escalate data or program specific issues to appropriate level of management
- Meet or exceed OnProcess’ key performance standards and quality objectives
- Work as an integral part of the Operations team; contributing to the department’s ability to consistently meet or exceed OnProcess performance goals
- May be responsible for multiple programs and working cross-functionally through multiple programs at the same time
QUALIFICATIONS
- Previous customer service experience
- High School diploma or equivalent
- Attention to detail and accuracy
- Multi-tasking skills including the ability to toggle between multiple computer windows
- Strong written, verbal and interpersonal communication skills
- Ability to maintain confidentiality
- Familiarity with, or the ability to understand/utilize databases and Microsoft Office programs
- Ability to use a computer efficiently, troubleshoot basic issues, and set up.
- Reliable internet with a minimum speed requirement of 20MBPS download, 5MBPS upload (20/5)
Education Requirements
High School or equivalent
Experience Requirements
1+ year
About OnProcess
OnProcess is on a mission – to transform and drive the world’s circular service supply chains – for brilliant customer experiences, efficiencies at the speed of digital, and more sustainable ‘circular economy’ processes.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.
At OnProcess, we encourage a collective sense of engagement, affirmation and belonging, where everyone is proud to be a member of our company. As a global business, we recognize our ability to understand, embrace and operate in a multicultural world – both in the marketplace and in the workplace – is critical to our long-term sustainability. That’s why we are committed to a company-wide culture that understands that diversity, equity, and inclusion is essential.