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Customer Services & Support

OneDigital Northeast Hiring for Customer Service Representative at Walpole Co-operative Bank Full Time

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Customer Service Representative

Walpole Co-operative Bank

Walpole, MA
Walpole Co-operative Bank (www.walpolecoop.com) is seeking a Customer Service Representative responsible for effectively performing customer service and teller functions in a courteous and professional manner. The Customer Service Representative will perform all tasks in compliance with established Bank policies and procedures, with federal and state laws and with all fair lending regulations.

Customer Service Representative Education, Experience, and Skills
  • High school diploma or equivalent
  • Two years of teller and customer service experience, and knowledge of bank services and products preferred
  • Excellent communication and sales skills
  • Ability to provide high quality customer-service is extremely important
  • Strong attention to detail and ability to maintain confidentiality
  • Ability to adapt to changing job requirements

Why You Should Apply
  • Competitive salary with weekly pay
  • 80% employer paid premiums for health, dental and vision insurance with FSA and HRA programs (50% of annual deductible covered on HRA)
  • 401(k) and 2:1 match, fully paid pension plan, generous paid time off, 100% tuition reimbursement up to 7K per year, 100% paid life insurance, and more!

Customer Service Representative Job Responsibilities
  • Answer customer questions, explain and open bank accounts, identify appropriate bank products and services, accurately and efficiently complete account documentation and obtain proper authorizations, and provide customers with disclosures and product brochures
  • Process customer transactions, provide customers with account information, cash disbursement, check cashing, and cash drawer balancing
  • Adhere to bank policies and procedures and perform functions in compliance with all rules and regulations; update security and regulatory information through regular training
  • Respond to telephone inquiries and customer issues in an efficient and timely manner
  • Proactive awareness of updated bank products and services
  • Administer safe deposit box access, prepare customer correspondence, intake of loan applications, and review of fraudulent debit card transactions
  • Perform related branch and clerical support functions as assigned

About Walpole Co-operative Bank
Walpole Co-operative Bank is a community bank dedicated to meeting the needs of the communities we have served for the last century. Our office is located in the heart of Walpole and our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our perspective is unique because it is local and hyper-focused on the specific needs of our wonderful community. We are a high performing, financially sound, independent community bank. Our commitment is to provide quality banking solutions that support the economic vitality of the individuals and businesses within the markets we serve. This commitment strengthens local communities, creating a positive impact on people’s lives.

Walpole Co-operative Bank is an equal opportunity employer, dedicated to building an inclusive and diverse workforce.
WCB1

Job Overview

  • ID: 305939
  • Date Posted:
  • Location:
  • Job Title: OneDigital Northeast Hiring for Customer Service Representative at Walpole Co-operative Bank