One Medical Hiring for Administrative Assistant Full Time

On September 1, 2021, One Medical acquired Iora Health, a human-centered primary care organization focused on people 65+ on Medicare. By joining forces, we’re able to better address the needs of seniors — an important step in our mission to transform healthcare for all.

About Senior Health:

At One Medical/Iora Health we are transforming health care, starting with primary care. We created a high-impact relationship based care model that particularly benefits adults on Medicare and those who might need more attention. Our care model changes everything – the team, outcome-focused payment, customer service, and the technology that supports our care.

We know that when you invest in relationships with people, you can help them live happier and healthier. Our patients get a team that respects and listens to them. We get paid to keep our patients healthier, and it works – we are successfully improving the lives of our patients while lowering costs.

The Opportunity

ing to the Senior Health Care Team Manager, the Administrative Assistant (known internally as Operations Assistant/OA) serves as a key member of the Senior Health team and plays a critical role in the flow of the practice. Duties specific to this position include greeting and welcoming patients, answering phones, managing the flow of medical records and other important, confidential documentation. Given the high-tech nature of the practice, this position will also be the go-to for technological questions and troubleshooting. The OA provides support to the team doing whatever is needed to contribute to the success of the team and ensuring that patients are treated in a courteous, respectful manner.

What you’ll likely work on:

• Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations
• Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for appointments, form completion, and medication refills
• Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty appointment booking
• Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing
• Providing information and office tours for patients interested in joining the practice
• Assisting the Care Team Manager with the management of office and medical supplies, as needed

You’ll be set up for success if you have:

• Experience in a service business required
• Fluency in Spanish strongly preferred
• Tech savviness and familiarity with Apple a plus but not required
• Must demonstrate excellent interpersonal communication skills both in-person and by phone
• Must have the ability to work well both as a member of a team and independently
• Must have exceptional organizational, problem-solving and time management skills and must be able to appropriately prioritize responsibilities
• Supporting the Patient Enrollment team by asking patients if they want to refer friends and family to Iora
• Must be open-minded, non-judgmental and compassionate
• Must be flexible and comfortable with ambiguity, eager to work in a dynamic environment and willing to learn new skills

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program – Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• PTO cash outs – Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance – One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance – One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a salaried, full-time role based in North Phoenix area.

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