Omnie is Looking For Customer Service Representative at Remote Full Time

Position Overview

As a Customer Service Associate at Omnie, you are responsible for ensuring that customers are satisfied, and orders get processed. You will be handling customer inquiries, managing relationships with our vendors, and processing our orders. First you will learn to process orders and sample requests. Then you will learn the purchasing aspect of the business and will then handle customer inquiries. If you enjoy working with customers, vendors & order processing, then this is the perfect role for you.

General Responsibilities include (but are not limited to):

Customer Service/Order Management:

• Handle inbound customer inquiries related to products, order status or other questions that come in via email, phone, and/or online chat
• Communicate with vendors via email or phone pertaining to fulfillment or stock inquiries from customers
• Process sample requests
• Mange email inboxes in help desk platform called Gorgias

Requirements:

• 2+ years customer service experience required
• 2+ years ecommerce experience required

Qualifications:

• Ability to multitask, prioritize, follow-up, and maintain organization in a fast-paced environment
• Must be detailed oriented and organized
• Excellent listening skills and phone demeanor
• Ability to connect w/ customers over the phone
• Superior written and oral communication skills
• Familiarity with Shopify
• Familiarity with Google Business products (ex. Gmail for business, Google Sheets) also a preferred
• Familiarity with Microsoft Word products – Excel (basic/intermediate) preferred
• Familiarity with Gorgias or similar help desk platform preferred
• Familiarity with Air Call or similar phone software preferred

Hours:

• Monday to Friday
• 9:30AM EST – 6PM EST

Job Types: Full-time, Permanent

Salary: $19.00-$21.00 per hour

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• customer service: 2 years (required)
• E-commerce: 2 years (required)

Shift availability:

• Day Shift (required)

Work Location: Remote