Olmsted Medical Center Hiring for Patient Accounts Specialist – Customer Service at Rochester, MN Full Time

Description

1.0 FTE – Day Shift

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Paid Time Off
• Dental Insurance
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications

• College Certificate, Associates Degree, or equivalent experience required
• Strong Epic Revenue Cycle system knowledge
• Excellent computer skills required
• Medical background preferred
• Strong interpersonal and communication skills
• Leadership skills and flexibility to adapt to change in environment
• Strong understanding of business and accounting concepts

Job Responsibilities

• Answers incoming phone calls from patients.
• Answers questions regarding billing and insurance.
• Researches patient account problems and brings problems to resolution.
• Continuously audits and reviews A/R s to ensure proper posting of payments and adjustments.
• Reviews s and work queues to maintain A/R days.
• Steps “out of the box” by thinking creatively and brings forth new ideas and suggestions to the supervisor.
• Creates, develops, coordinates, and implements new procedures to standardize processes throughout the department.
• Audits procedures regarding the accurate capture and maintenance of system information, as well as audits current procedures to maximize efficiency.
• Trains and assists coworkers to follow and understand procedures.
• Active member and participant of focus groups.
• Attends education and training seminars.
• Other duties as assigned by management.