Olive June Hiring for CRM Analyst at Los Angeles, CA Full Time

CRM Analyst Job Description

About Olive & June:

Olive & June opened its first location in Beverly Hills in 2013, and elevated the nail salon experience by giving women personalized attention and luxury service at an approachable price. Our founder, Sarah Gibson Tuttle, has since been on a mission to make beautiful nails accessible to everyone. With a growing line of nail care must-haves that are changing the at-home manicure game, Olive & June is a hyper-growth DTC ecommerce startup with meaningful momentum. We have best-in-class investors, huge press coverage, and most importantly, a strong community. We’re continuing to hire and would love to speak with you!

About the Role:

Olive & June is looking for an email marketer who is passionate about facilitating the hyper-growth of an industry-disrupting company. In this role you will have the opportunity to change the at-home nail game for millions of individuals by helping to develop and execute growth and retention initiatives across Email & Text channels, outline campaign strategy, help manage retention programs (membership, referral, loyalty, and more) and change customer behavior. A successful candidate will be highly strategic and analytical but also have the ability to quickly pivot to support the tactical needs of a growing organization. You will support key channels for our business, driving initiatives from ideation to launch (and learn!), always striving to break records. The right person will have experience managing an email marketing program with a track record of driving growth and retention across the customer lifecycle

Responsibilities:

• Understand the customer lifecycle and develop Email + Text marketing strategies to support broader brand growth and retention goals
• Manage day-to-day execution of Email + Text campaigns
• Assist in management of Iterable CRM system including planning, scheduling, end-to-end quality checks, and on-time delivery of all communications
• Facilitate updates to various programs throughout the customer lifecycle journey – referral, loyalty, membership, and more
• Collaborate with Creative team to develop Email + Text content to meet goals and timelines
• Track, monitor, and analyze KPIs including managing a weekly ing process for base metrics and A/B test learnings

Qualifications:

• Bachelor’s degree in marketing or related fields and 2+ years of experience
• 1+ years of experience with email marketing and CRM systems (experience with Iterable preferred)
• Track record of driving growth and retention with Email marketing across the customer lifecycle
• Experience crafting Email campaigns from ideation to execution
• Can easily translate data into actionable insights
• Excellent attention to detail and extremely organized
• Creative problem solver with strong attention to detail
• Knowledge of Google Analytics is required

Company Benefits

• 401k matching program
• Competitive healthcare / dental care packages offered
• Flexible vacation policy
• Ability to work remotely