Olds Softgels Inc. Hiring for Customer Service Representative at Olds, AB Full Time

The Customer Service Representative (CSR) will manage both B2B and B2C customer service activities for a fast-paced, growing Cannabis company. The CSR will be the client’s primary point of contact and provide product/services information, resolve customer complaints, answer questions and update customers on the status of their orders.

Job Responsibilities:

B2C

Oversee the Organization’s Medical Portal including, but not limited to:

• data entry
• collection and storage of confidential information
• interaction with medical professionals
• familiarization with the catalogue of company product offerings
• collection and processing of payment information
• placing of orders
• supply of shipping confirmation and tracking information to customers
• ensuring timely turn around for all requests
• reaching out to qualified person(s) to answer questions
• maintaining logs
• collection of information and reporting of adverse reactions

B2B

Act as the main point of contact for B2B clients

• receive and enter orders into company’s enterprise resource planning system
• liaise with shipping, planning, purchasing and production to fulfill orders
• update customers on status of orders
• resolve customer complaints in a timely manner
• log customer complaints
• perform other duties as assigned

Job Requirements:

• Preferred experience at a doctor’s office (admin/reception desk)
• Must have 3+ years of Customer Service experience (preferably in an office/clinic)
• Excellent ability to organize and prioritize tasks
• Excellent skills in written and verbal communication
• Positive, friendly and enjoy problem solving
• Knowledge of Cannabis Act and its Regulations considered to be an asset
• Ability to work independently
• Proficient user of excel and word

Job Type: Full-time

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Olds, AB: reliably commute or plan to relocate before starting work (required)

Work Location: One location