OK Tire Stores Inc. Hiring for Full-Time Customer Service Representative – Ontario at Mississauga, ON Full Time

Full-Time Customer Service Representative

– OK Tire Corporate Distribution Centre (Automotive)

Location: Mississauga Area, Ontario

OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada. Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information!

This position will be responsible for answering incoming calls from our Dealers regarding product availability, product application, delivery/shipment questions, PLUS – handles e-comm inquires direct from consumers.

If you LOVE providing exceptional customer service – this may be the perfect fit for you. Please read on…………

As a Customer Service Representative, you will:

· Handle customer inquiries & addressing questions/ issues relating to orders, products and services, representing the OK Tire brand in the highest regard

· Engage in online customer communications & offer customer support in real time over the phone & via live chat

· Monitor all e-commerce orders across various platforms to ensure timely fulfilment and
troubleshoot delivery related issues to ensure a positive customer experience

· Share real time customer insights back to help & support decision making

· Collaborate with various departments internally like operations, sales and marketing

Qualifications

· Minimum of 2 years’ experience in Digital CRM, customer service, e-commerce support or other related fields.

· Previous Automotive and/or Commercial experience in OTR, Agriculture tire applications preferred.

· Self-starter with a sense of urgency, ability to prioritize, multi-task and meet deadlines.

· Computer savviness, ability to learn new software platforms.

· Strong communication and organizational skills.

· Positive attitude and quick learner.

· Bilingual French/English would be an asset.

OK Tire offers an excellent compensation program that including a competitive salary, fully paid benefits package (except LTD), Matching RRSP program, Annual profit share, Personal Days and a Health & Wellness spending account.

If this sounds like a great match for your interest and skills – please send us your resume ASAP as we will be conducting interviews in the next couple of weeks!

We thank all applicants for your interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Profit sharing
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Experience:

• customer service: 2 years (required)
• Inside sales: 2 years (preferred)