OK Tire Stores Inc. Hiring for Customer Service Representative – Mississauga, ON at Mississauga, ON Full Time

Full-Time Customer Service Representative / Inside Sales Representative

– OK Tire Corporate Distribution Centre

Location: Mississauga, ON

OK Tire Stores Inc. has been part of the Canadian landscape since 1953 and has grown to over 300+ locations in Canada. Each OK Tire store is independently owned and operated and relies on the skills & experience of our Customer Service Team to provide them with product information!

This position will be responsible for answering incoming calls from our Dealers regarding product availability, product application, delivery/shipment questions, PLUS – handles e-comm inquires direct from consumers.

If you LOVE providing exceptional customer service – this may be the perfect fit for you. Please read on…………

As a Customer Service Representative, you will:

· Handle customer inquiries & addressing questions/ issues relating to orders, products and services, representing the OK Tire brand in the highest regard

· Engage in online customer communications & offer customer support in real time over the phone & via live chat

· Monitor all e-commerce orders across various platforms to ensure timely fulfilment and
troubleshoot delivery related issues to ensure a positive customer experience

· Engage dealers to create selling opportunities

· Share real time customer insights back to help & support decision making

· Collaborate with various departments internally like operations, sales and marketing

Qualifications

· Minimum of 2 years’ experience in Digital CRM, customer service, e-commerce support or other related fields.

· Previous Automotive related experience/knowledge an asset.

· Self-starter with a sense of urgency, ability to prioritize, multi-task and meet deadlines.

· Computer savviness, ability to learn new software platforms.

· Strong communication and organizational skills.

· Positive attitude and quick learner.

· Bilingual French/English required.

OK Tire offers an excellent compensation program that including a competitive salary, fully paid benefits package (except LTD), Matching RRSP program, Annual profit share, Personal Days and a Health & Wellness spending account.

Job Types: Full-time, Permanent

Salary: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Profit sharing
• RRSP match
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Mississauga, ON L5T 2H7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 2 years (preferred)
• CSR/Inside Sales: 2 years (preferred)

Language:

• English & French (required)

Work Location: Hybrid remote in Mississauga, ON L5T 2H7

Application deadline: 2022-12-10