OFX Hiring for Technical Business Analyst at Sydney, New South Wales, Australia Full Time

Purpose of your role

The Business Analyst position is a key role that is responsible for applying analytical solutions to problems and existing processes with the aim to increase effectiveness through technology solutions. This role plays an integral part in bridging the gap between Technology, Product and the Business using data analytics to assess processes and determine requirements that will allow Technology delivery teams to effectively meet business needs. An ability to produce documentation (in a timely manner) that supports either product or project teams to achieve outcomes, using different delivery methodologies is an important part of the role, so a blend of experience is important particularly in terms of agile delivery.

The initial focus will be working on an onboarding project, which will involve migration of corporate customers to a new compliance workflow system, and onboarding journey optimization. This work will include integration with various other systems including, customer due diligence workflow systems, CRM system, and other backend systems.

You will be providing business expertise and practical solution delivery experience to ensure that the team you are working with consistently delivers quality software that meets user product requirements and acceptance criteria. The role will support dependency management and help to remove impediments that are preventing the team from accomplishing its goals.

This role is within a fast-moving team and will involve working with some ambiguity to achieve objectives, so you must be comfortable with that. As such you will be expected to take initiative and display strong communication and time-management skills to facilitate meetings that ensure teams and stakeholders are aligned on the outcomes.

What you do

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
• Conduct gap analysis on APIs from old platforms to understand what can be exposed
• Work closely with UX team to define new UI providing a multi-layered single platform with a single entry to different business products
• Identify problems within the business, including using data modelling techniques, constructing workflow diagrams, studying system capabilities, writing specifications
• Communicate with people at all levels of the organisation to determine how technology solutions can meet business needs
• Oversee the implementation of new technology and systems, including enhancements and support conducting of UAT to ensure what has been developed is in line with business requirements
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true business needs
• Produce detailed functional/non functional requirements that could include user stories, wireframes, visualized workflows, business rules, data dictionary, models that could include sequence diagrams and process maps
• Document Swagger definitions and API specifications
• Maintain consistent and constant communication with stakeholders, in alignment with the PM or PO
• Work closely with the development team to ensure the right changes are delivered within the agreed timeframe

Qualifications

• Relevant Business Analysis or ITdegree

Knowledge, skills, experience

• Minimum of 6+ years’ experience in a Business Analysis role
• Experience in Financial or payment services company preferred
• Experience working on customerOnboarding journeys and Customer Due Diligence systems preferred
• Solid knowledge of modelling frameworks and methodologies such BPMN and UML (Sequence Diagrams, Use Case modelling and Activity diagrams)
• Extensive Process Mapping experience essential
• Knowledge of Lean/Six Sigma principles ideal
• Basic SQL knowledge or ability to write SQL queries and perform data analysis and data mapping between different systems
• Experience wireframing and creating mock-up screens, using wireframing tools and working closely with UX/UI designers
• Basic understanding of REST APIs and Microservices
• Basic knowledge of API testing tools such as Postman
• Ability to write user stories, perform backlog grooming and create artifacts to support technical teams
• Experience working in digital area & in client/consumer facing products and projects
• Solid stakeholder management experience
• Commercial awareness
• Communication and interpersonal skills, including excellent written and verbal communication
• Problem-solving and analytical skills
• An interest in, and understanding of, project delivery techniques (Agile, project management etc) and computing systems
• Being detail-oriented and capable of delivering a high level of accuracy
• Proven ability to drive technology teams to deliver results
• Extremely well organised with strong time-management skills
• Work well under pressure
• Demonstrated experience working on Scrum squads and/or Kanban based products
• Ability to work independently and within a team
• Ability to think on your feet and learn quickly
• Knowledge of and significant experience working with Jira and Confluence is required
• Collaborative style
• A good sense of humour

Additional Information

What it’s like working at OFX

We’re OFXers because we want to make a difference. We see challenges as opportunities and we’re not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We’re curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there’s always a colleague to help.

• We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers’ effort, technical expertise or support through a range of channels and awards.
• Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual Make a Difference (Volunteer) Day, that OFXers can use together or individually.
• We have a strong and diverse workforce and we’re committed to further developing this workplace culture to create an environment of trust, mutual respect and teamwork. We’re proud of the breadth of cultural diversity represented by our employees and we aim to celebrate this each year by engaging in employee activities across our offices.
• Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and encourage cross functional and soft skill learning.
• We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose.
• Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it’s participating in our team social events, end of year celebrations (currently being hosted virtually). Our team wants you to feel welcome.

At OFX, we are committed to fostering a diverse and inclusive workplace where we value, respect, and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve, we know that being an inclusive workplace is fundamental to our continued success.

We encourage you to apply if this role aligns with your career aspirations.