About us

At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 165 retail stores Australia wide – we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

About the role

Reporting to the People Services Lead, we have two exciting positions for customer focused People Services Advisors to join our People Strategy & Services (PSS) team. Currently, the positions are based at our Support Office in East Bentleigh, Victoria and we support a hybrid work approach (on-site and working from home) and we will offer flexible working hours for these roles.

Our People Services team is a well-regarded enablement function, that is responsible for facilitating our team member life cycle changes through SuccessFactors, providing exceptional customer service, generalist people & capability support, system support and process support to line managers, team members and the wider People function.

With a keen eye for detail and a desire for championing systems and processes, in this role you will maintain team member master data, with a high degree of confidentiality, in accordance with industrial instruments, policies and procedures and in line with our compliance framework, for all Officeworks team members ~10,000. Tasks include:

• facilitating new hires via the Recruitment & Onboarding modules
• confirming and maintaining right to work validations
• generating contracts of employment, including variations to employment
• review/edit/decline/approve all people moves via SuccessFactors workflows
• manage team member and manager queries via ServiceNow
• work closely with and support our payroll team to ensure team members are paid correctly, on time, every time.
• work closely with our talent acquisition team and hiring managers to ensure a great candidate experience
• work closely with and support our People & Capability Partners
• work closely with and support all managers with workflow submissions and processes support

About you

Our ideal candidate has worked in a similar role in HR/Business Administration, in a complex and fast-paced environment, with high volumes and a focus on compliance and data integrity. You should have a sound knowledge of the employee lifecycle and facilitating all related changes, high attention to detail, the ability to problem solve, multitask and work to agreed SLAs.

Previous experience using SuccessFactors or similar, ServiceNow or similar query management system, Adobe Sign or similar and Kronos are highly desired. You will have a passion for developing meaningful connections across all levels of the business, be a great communicator and be confident and comfortable in looking for ways to improve our ways of working. Your reward will be to work in a high performing team and a collaborative environment which will provide you with opportunities for ongoing training and development.

Our culture

It’s all in a day’s work when you’re part of the Officeworks community – where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

• An inclusive, diverse, and supportive environment.
• Flexible working arrangements to best support your individual needs.
• A key focus on wellbeing and safety.
• Generous discounts at Officeworks, Bunnings, Kmart, Target and Catch.
• Ongoing training and development opportunities to progress your career.
• Industry leading Growing Families policy and access to Circle In portal for Working Families.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for everyone. We actively encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

Officeworks is a ‘Circle Back Initiative’ employer – we commit to respond to every applicant.

Officeworks requires all new team members to be fully vaccinated for COVID-19 (unless they have a medical exemption). This recognises that governments in a number of jurisdictions have already mandated vaccinations for people working in retail and is about creating a safer workplace for team, customers and the community.