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About The Position
The office and patient coordinator provides quality administrative and clerical services for program staff and assists Senior Life Solutions patients with care needs. They provide transportation to patients in a provided vehicle, as applicable. The office and patient coordinator’s responsibilities include assisting with insurance verification and billing procedures, providing clerical support to team members, assisting with patient care, and ensuring transportation is safely provided to patients. The office and patient coordinator contributes to positive team dynamics and excellent customer service. The role is guided by three Cs: Care (providing the best possible patient care), Compliance (ensuring the program operates within all regulations), and Community (becoming a wonderful addition to your local community).
Requirements
- High School Diploma or GED
- Experience in providing care to older adults in hospital or nursing facility environment
- Experience performing secretarial or clerical duties
- Experience working with computers and electronic medical records
- Good driving record
- Comfort with transportation and driving a van
- Knowledge of community resources for older adults
- Familiarity with medical terminology
- Familiarity with medical team roles functioning with other hospital departments
Nice To Haves
- CNA, MA or LPN preferred
- Experience transporting patients, preferred but not required
Responsibilities
- Provide quality administrative and clerical services for program staff
- Assist Senior Life Solutions patients with care needs
- Provide transportation to patients in a provided vehicle, as applicable
- Assist with insurance verification and billing procedures
- Provide clerical support to team members
- Assist with patient care
- Ensure transportation is safely provided to patients
- Contribute to positive team dynamics and excellent customer service
- Ensure patient care needs are met while at the program
- Ensure completion of the Census report as directed
- Assist patients with completion of consents and patient admission process as directed
- Take patient vital signs as directed
- Complete the daily nursing checklist form as directed
- Assist patients in performing the sit to stand test as directed
- Complete multidisciplinary progress notes for documentation of absences or patient encounters as they occur
- Participate in treatment team meetings and coordination of care
- Coordinate meals and snacks for patients
- Complete medical records including filing and form tracking
- Responsible for inventory of supplies, cleanliness, group room setup
- Responsible for refrigerator logs and necessary action steps for temperature variances
- Comply with 25-point check list
- Comply with all regulations
- Perform billing functions required for the program as directed
- Ensure patient insurance verification and complete monthly insurance verification forms as directed
- Demonstrate an understanding of community education definitions and activities
- Participate in customer service training as it relates to community integration
- Participate in community analysis
- Keep up to date community education contacts as directed
- Participate in cohesive team environment to ensure program success
