Oetiker Hiring for Customer Service – Maternity Coverage at New Tecumseth, ON Full Time

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs.

Job Description

Process customer purchase orders and amendments received via e-mail, telephone, EDI, and customer websites

Enter manual releases and spot orders, including special requirements and maintain customer contacts in ERP.

Communication, negotiation, and conflict resolution with internal and external customers

Communicate new requirements throughout the organization

Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery

Process customer returns and account adjustment

Assist sales staff with information concerning customer accounts

Qualifications

Post Secondary (or equivalent) business skills training

Administrative and computer skills (Microsoft Office and ERP systems).

Detail oriented

Strong communication skills (verbal and written)

Ability to quickly assist customers and/or urgent customer situations.

Ability to prioritize and make decisions

Ability to work independently without supervision

Additional Information

Oetiker Limited is an equal opportunity employer.