Odondo Ltd Hiring for Teaching/Education Experience needed for Customer Support Helpdesk Job at London, England Full Time

A fantastic opportunity has arisen for an enthusiastic Customer Service Agent to join our Odondo Team!

What does the job involve?

· Answering customer queries to learn about and address their needs, complaints, or other issues with services using Zendesk platform

· Responding efficiently and accurately to customers, explaining, and offering possible solutions and ensuring clients feel supported and valued

· Engaging in communication, confirming, clarifying information and/or diffusing angry clients as needed

· Assisting customers with their problems using the tools provided according to specific training, and exceling at problem solving skills in an education platform environment

· Helpdesk troubleshooting in relation to customer queries and problems in an educational environment, therefore previous experience in education and/or in helpdesk problem solving is a must

· Handle calls, Zendesk helpdesk and other CRM simultaneously

· Adhering to all company policies and procedures.

A good candidate will have:

· Worked in complaints – skilful problem solvers

· Worked at supervisor or management levels in retail

· Experience with helpdesk/analyst support roles

· Graduates with a degree in tech background

· Previous Customer Support experience

· Troubleshooting skills and experience

· Zendesk platform experience

· High standard of written English as tickets / emails are a main form of communication

· MS Office knowledge

· High standards to deliver professional Customer Service

We are looking for people who describe themselves as:

· Self-disciplined and confident with reliable judgement

· Reliable work ethic and punctuality

· Experienced at working in a fast-paced environment

· Proactive and solution-orientated with excellent problem-solving skills

· Able to work independently with limited support

· Confident to seek advice when needed

· Driven and self-motivated with a can-do attitude

· A multi-tasker who manages their time well and can prioritise their workload

· Trustworthy

· A fast learner

Reference ID: Education Helpdesk_Odondo_N21

Expected Start Date: 15/11/2021

Job Types: Full-time, Contract

Salary: £10.00 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Do you have any previous experience in problem solving?

Education:

• Bachelor’s (preferred)

Experience:

• IT Helpdesk: 1 year (preferred)
• Teaching: 1 year (preferred)
• Zendesk: 1 year (preferred)

Work remotely:

• Yes