Oceanside Veterinary Clinic Hiring for Client Service Representative at Charleston, SC Full Time

Are you someone who works best in a team setting where everyone is working towards a common goal? Are you someone who enjoys learning and educating others? Are you someone who takes pride in your ability to defuse conflict and help to find a resolution? Do you enjoy the idea of a 4-day work week and weekends off? If you are, we are looking for you to join us at Oceanside Veterinary Clinic as a Client Service Representative. We are a community of compassionate team members who advocate for our patients to help enrich the bond with their humans through education, empathy, and medicine and we are looking for your help. Experience in veterinary medicine is not a requirement.

The primary focus for our Client Service Representatives (CSR) is communication. He or she is the first and last contact with the clinic and key to creating first and lasting impressions. The CSR must have exceptional client service and communication skills, computer literacy, handle payment and financial issues, ability to multi-task, friendly attitude and confidence to deal with stressful situations. These service functions include, but are not limited to, reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash and credit processing, data entry, and email and mail service. CSRs support veterinarians, technicians, veterinary assistants, and kennel staff in daily patient and client care. This position requires a practical knowledge of hospital organization, transcribing, word processing, and an understanding of the standard procedures, veterinary records and terminology used in the hospital. Experience in the veterinary field is not required. Please include a short cover letter with your resume describing what would make you a good fit for our practice.

Benefits:

• Employee discount
• Paid Time Off
• Holiday Pay
• Up to 100% of Health Premiums Covered
• Uniform allowance
• Incentive bonuses
• 401(k)
• 401(k) matching
• Dental insurance
• Life insurance
• Vision insurance
• FSA for qualifying individuals

Educational Requirements:

• High school diploma or equivalent
• Experience in customer service

Skills Needed:

• Ability to work in a fast-paced environment
• Computer literacy
• Strong organizational skills
• Understand veterinary terminology (recommended)
• Exceptional customer service skills
• Keep accurate medical records, clerical work
• Educate clients
• Promote hospital products and services
• Support team members

Essential Functions

• Regular attendance and timeliness are an essential function in order to fulfill the requirements of this position
• Professionally administer all phone calls- answering client inquiries in a prompt and friendly manner, scheduling appointments, recording messages
• Requires strong communication and client service skills
• Considerable tact and diplomacy is required
• Ability to greet clients in a professional, friendly, hospitable manner- check clients in, discharge patients
• Collect client fees, post and record payments, make change, process credit card transactions and run end of day transactions
• Input data into Cornerstone
• Perform a variety of clerical duties, mailings, cleaning, organizing reception area, type memos, correspondence, s and other documents
• Ability to multi-task
• Able to lift patients and carry equipment, products, or supplies up to 40 pounds; ability to lift patients or carry equipment over 40 pounds with assistance
• Perform general physical activities that require bending, standing, stooping, moving from room to room, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms
• Open and close practice (includes some Saturdays)
• Work well with all employees and ensure that your actions support the hospital, the doctors, and the practice philosophy

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $17.00 – $22.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
We are curbside check-in for appointments. Clients remain in their vehicles while the technicians prepare the exam room.

Ability to commute/relocate:

• Charleston, SC 29412: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Work Location: In person