OC Tanner Hiring for Customer Service Consultant at Melbourne, Victoria, Australia Full Time

O.C. Tanner helps people thrive at work. We partner with clients globally to improve their cultures, so people feel appreciated, do their best work, and stay. Our insightful expertise, elevated experiences and intuitive technology fuel thriving workplaces and improve business results. 

We have a great opportunity for a customer-oriented individual to join our Customer Service team on a part-time basis (22.8 hours per week, with the hours spread across 5 days). In this role, you will be responsible for delivering exceptional and professional customer service to members, clients and internal customers. Being able to identify, respond and satisfy customer needs in a timely, responsive and service-oriented manner is crucial.

What will you be doing?

• Answering inbound Customer Service queries within agreed SLA for O.C. Tanner customers across the Asia Pacific region.
• Handle customer complaints according to the company’s policy, procedures and standards.
• Provide feedback within the Customer Service team on customer experience.
• Learning details of specific client reward programs and SLAs.
• Learning platform-specific technology and interacting with relevant digital systems.
• Interacting and developing internal business processes and engagement models.
• Contributing towards program goals and KPIs.
• Assisting with client presentations, creation of program s, and other relevant administration and support tasks as required.
• Working alongside a passionate Customer Service team, and fostering effective business relationships with other departments internally.

What will you bring to the role?

• Attention to detail and a strong operational focus.
• The ability to work under pressure and achieve deadlines.
• Excellent written and verbal communication skills.
• A commitment to thorough documentation of procedures.
• Be a lateral thinker with a demonstrated ability to problem solve.
• Excellent prioritisation skills.
• Experience working in a customer service or administration role, with a focus on teamwork and collaboration to achieve common objectives.

What’s on offer?

• Hybrid working arrangements.
• A competitive salary package.
• Companywide and individual bonuses.
• Professional development opportunities, including access to LinkedIn Learning.
• A warm culture of recognition and celebration.
• A company that actively supports its communities.

If this sounds like you, and you like the idea of working for a company with a strong purpose, we’d love to hear from you!