Nymbl Systems Hiring for Customer Support Specialist at United States Full Time

To be considered, please take 5-7 minutes to fill out this survey: https://go.cultureindex.com/p/RYqvPk5HspezBZIXE

This position requires working 11 am – 8 pm EST/8 am – 5 pm PT

Description:

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a support specialist responsible for supporting clients of our medical software product and providing an exceptional user experience for each client interaction. You should excel in problem solving and have outstanding customer service, communication, and troubleshooting skills. The ideal candidate is a quick learner, detail oriented, and willing to work in a fast paced work environment.

Responsibilities:

· Manage support tickets in an efficient and expeditious manner while maintaining a high standard of customer service

· Answers requests from clients by phone, email and software chat covering a range of questions regarding technical, operational, setup, and instructional issues

· Troubleshoot the software and problem solve workflow issues for customers

· Take ownership of issues and provide efficient and detailed follow up to strategic resolution

· Become knowledgeable in the inner workings of the software and back end processes

· Document and communicate details of the interaction with clients using Zendesk

· Answer complaints in an empathetic and professional manner while maintaining a positive attitude toward customers at all times

Qualifications:

· Bachelor Degree or equivalent work experience

· Outstanding customer service skills

· Great interpersonal and communication skills

· Excellent decision making and organizational skills

· Ability to empathize and communicate with contentious customers

· Excellent time management skills with ability to multi-task and prioritize work

· A sense of ownership and pride in your performance and its impact on the company’s success

· Critical thinking and problem-solving skills

· Strong desire to help customers

· Ability to learn quickly

· Experience using Zendesk, Jira, and Microsoft Office products(Preferred)