NYC Careers Hiring for Media Education Field Technician at New York, NY Full Time

As the steward of more than 30,000 acres of parkland, NYC Parks is a recognized leader and innovator of public spaces. NYC Parks’ Media Education is a branch of Public Programs that provides high-quality digital resources and creative learning opportunities for all. Programs are offered inside and outside 32 media labs within recreation centers.

Major Responsibilities

• Maintain and update current MacOS deployments, upgrade and replace outdated ones and install new systems, employing expert knowledge of MacOS, APFS, and Apple Computer hardware/operating logic.
• Under supervision, with latitude for independent initiative and judgment, perform complex service functions in maintaining, troubleshooting, repairing and replacing computer components and networks, with a focus on Apple hardware and software, at various media labs throughout the five boroughs.
• Identify security vulnerabilities in upgrades to new software and hardware features, with a focus on Mac hardware/software.
• Perform network administration and account management as needed. Initiate and maintain system documentation of the Media Education enterprise.
• Maintain proprietary software systems using full project life cycle methodology.
• Manage and track work orders efficiently in a database; track and manage repairs through third-party vendors.
• Support the update and building of Media Education’s citywide standard images, occasional use of JavaScript, CSS, UNIX, SSH and Router Firmware.
• Flexibility with performing other duties as needed while maintaining a positive and supportive attitude.

Minimum Qual Requirements

1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or

2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in “1” above; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described

in “1” above; or

4. A satisfactory combination of education and/or experience equivalent to “1”, “2”,or “3” above. However, all candidates must have at least two years of full-time experience as described in “1” above

Preferred Skills

1. Expert-level skills in network cable organization and management.

2. Ability to repair and install computer hardware, file servers and network infrastructure.

3. Extreme attention to details, cooperative and collaborative teamwork and an exceptional work ethic.

4. Curiosity and willingness to learn new concepts, procedures, systems and software.

5. Ability to analyze problems, troubleshoot systems, develop solutions and create installation plans and procedures.

6. Excellent written and verbal skills.

7. Familiarity with New York City roadways and Parks facilities.

Additional Information

ONLY PERMANENT EMPLOYEES IN THE TITLE AND THOSE THAT ARE REACHABLE ON THE CIVIL SERVICE LIST ARE ELIGIBLE TO APPLY. *

• This vacancy is only open to 1) current permanent city employees serving in the Computer Associate (Operations) civil service title or 2) on leave from the title or 3) candidates who are reachable on the Computer Associate (Operations) civil service list, Exam No. 8043. [Please indicate your list# on your cover letter and resume.]

NOTE: All resumes must be received no later than the last day of the posting period. References will be required upon request.

nyc.gov/parks

MOVEMENT IN THE FACE OF CIVIL SERVICE LISTS IS PROHIBITED UNDER CIVIL SERVICE LAW.

To Apply

Parks Employees:
1) From a Parks computer: Access Employee Self Service (ESS) from the Parks Intranet under Applications or use this link: https://hrb.nycaps.nycnet/. Once in ESS, go to Recruiting then Careers and search for Job ID# 537654. Do not access ESS using nyc.gov/ess from a Parks computer.

Parks & City Employees:
2) From a Non-Parks computer: Access Employee Self Service (ESS) by going to nyc.gov/ess or use this link: https://a127-ess.nyc.gov/. Once in ESS, go to Recruiting then Careers and search for

Job ID# 537654.

Include your ERN and Job ID# 537654 on your cover letter and resume.

All other applicants:
Go to nyc.gov/careers/search and search for Job ID# 537654.

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Work Location

Citywide

Residency Requirement

This position is exempt from NYC residency requirements.