Nuvei Hiring for Customer Service Representative at Scottsdale, AZ Full Time

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The Customer Service Representative is comfortable talking to merchants, providing guidance,

feedback, and support, while working closely with partners and internal team members.

Requirements

• Provides basic operational support and guidance to merchants and partners on the Open Banking platform
• Analyzes requests and inquiries and escalates when necessary.
• Provides relevant system support and access to clients.
• Researches, troubleshoots, and resolves merchant problems.
• Reconciles transactions and settlements for merchants and partners.
• Performs a wide variety of administrative and clerical duties.
• Provides continuous feedback on how to improve processes and customer satisfaction.
• Accurately document and update merchant records.
• Ensure data integrity with all changes across all systems.
• Assist other areas as necessary and as business needs and capacity allows.
• Educates merchants, partners, and users on ACH-related processes.
• Provides end-user support for merchants and partners in the gaming industry.

Qualifications

• 1-2 years in Customer Service is preferred
• Excellent communication skills (verbal & written)
• Strong reconciliation skills
• Aptitude for fostering positive relationships. Problem-solving attitude.
• Reliable and professional with a positive, helpful attitude.
• Efficient multi-tasking and prioritization skills
• Proficiency in Excel, Word, Outlook and Adobe.