Nursing CE Central Hiring for Customer Support Specialist at Remote Full Time

Status: Full time, with benefits (Health, dental, etc.)
Start Date: September 4th, 2023

Job Description:

*No healthcare experience required!

**This position is fully remote, a dedicated, distraction-free workspace is required.

Here at Nursing CE Central you will be joining a fun, dynamic, and rapidly growing startup company. You will be valued as an employee and person and will always have the potential to grow within the company.

Our Customer Specialists are the face, or rather, the voice, of our brand. You will be interacting directly with our customers and clients to ensure their experience is flawless and enjoyable every time.

You will be forward-facing (responding to customer emails, phone calls, and direct messages) and your primary job will be customer support. You will be highly valued and work closely with the rest of our team to provide the highest quality customer service and experience. Attention to detail, resourcefulness, excellent grammar, and communication are all essential skills.

A typical day will be spent responding to customer needs through various methods including phone calls, emails, and live chat. As a rapidly expanding start-up, change is the only constant, the Customer Specialist’s roles and responsibilities may change to meet the needs of the company.

In addition to that, you will work with the team in other capacities, as needed, to enhance the customer experience.

Skill Set:

• Ability to help online customers with questions and assist as needed with the online learning platform.
• Ability to communicate potential user experience or user flow issues to the rest of the team.
• A drive to improve the product and service, and to provide the highest quality customer service.
• We are looking for someone who is excited to help others and who wants to take ownership of the customer experience.
• Candidate MUST be highly organized and have a sharp attention to detail.
• Candidate MUST excel in time management and written and oral communication.

Experience/Education:

• 2 years of customer service experience is required.
• Prefer college degree, but not required.
• No experience in healthcare necessary.
• Ability to work cross-functionally demonstrated in prior experiences.
• Strong prioritization, organization, and project management skills
• Excellent written and verbal communication skills, technical and otherwise.

Responsibilities: (On the job training provided)

• Resolve customer support calls and emails in a timely manner.
• Respond to reviews from customers (under 3 stars).
• Ensure customer’s courses are ed and recorded properly.
• Work with management/IT to resolve any major user issues.
• Work with IT to test changes as they relate to the user experience.
• Understand the user experience & identify areas for improvement.
• Manage miscellaneous non-support projects as needed, with proper guidance, training and support.
• Record daily metrics.

As you will be answering phone calls, you are required to have a dedicated office or workspace in your home that is free from distractions including pets and family members. Depending on location, availability, and need, we may be able to provide access to a co-working space.

Hours:

We are hiring for two Customer Support Specialists; one will work M-F 8:00-4:30 EST, the other will work M-F 1:30-10:00pm EST. With weekends and select holidays off.

Benefits:

As a Nursing CE Central employee, you will enjoy a personalized experience with a focus on both your career growth and personal well-being. As a small, private company we are able to be flexible and offer you the environment you need to succeed. Benefits include:

• Fun, energetic, and dynamic online workspace.
• Paid vacation and sick time.
• Guaranteed hours.
• Remote work.
• A team that values you and your success.
• Potential for bonuses and promotions based on performance.
• Work culture that encourages critical thinking, innovation, and collaboration.
• Health, dental, and life insurance offered.
• Free lunch Friday on the last Friday of every month.

Our Core Values – How we operate every day.

Innovate – How can we be better than the competition? Better than everyone else. How can we do things differently?

Dedicate – Make a plan. Stick to it. Don’t give up.

Be Great – Be the best at whatever you do. Take pride in your work. Mediocrity is the enemy.

Collaborate – Be a team player. Encourage your teammates to be better. Challenge them and achieve more together.

Win – Be number one! Don’t stop striving for success. Never be complacent.

Excited to start this job? Apply now, we’re excited to fill this position with a high-quality individual like yourself.

Job Type: Full-time

Pay: $18.00 – $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

COVID-19 considerations:
Though some of us work physically in an office, we are very conscious of our risk and do not allow team members to work in-office with any potential symptoms or exposure. We are understanding of the recent pandemic and prioritize employee safety.

Application Question(s):

• Have you ever quit a job without giving the required notice to your employer?
• Have you ever been fired from a job?
• Is your resume completely accurate?
• Which of our core values resonates most with you?
• Which aspect of this position most exictes you?
• Why would you be a great fit for this position?
• On a scale of 1-5, how interested are you in this job?
• How would you characterize high quality customer support?
• Do you have a dedicated workspace that is quiet and free from distractions or noise pollution such as pets, children, etc?
• Do you feel comfortable performing repetitive tasks daily?
• Which shift are you interested working?

Morning – 8:00am-4:30pm EST or
Afternoon – 1:30pm-10:00pm EST

Experience:

• Customer Service: 2 years (Required)

Work Location: Remote