Nudge Hiring for Customer Success Coordinator at Toronto, ON Full Time

As a Customer Success Coordinator, you will be responsible for supporting the launch, strategy, and success of our customers, and support the day-to-day management of key customer deliverables. You are passionate about employee engagement, new technology, and are motivated to help organizations drive innovation. Additionally, you have a strong drive and desire to get things done in a fast-paced, constantly evolving environment while always maintaining a focus on ensuring your customers are happy and seeing value.

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What you’ll be doing/What we need your help with*
Reporting to the Customer Success Manager, the Customer Success Coordinator will be responsible for:

• Support our Customer Success team in delivering value across our customer base
• Support customer implementations and be responsible for ongoing customer support
• Support internal and external projects focused on improving customer programs, or the customer journey
• Help create repeatable processes, FAQ’s, and other appropriate documentation for onboarding new Nudge customers and users
• Work directly with the Customer Strategy team to develop program efficiencies
• Use your epic problem-solving skills to resolve customer and user inquiries
• Monitor customer’s health and success by preparing weekly, monthly, and quarterly reports
• Navigate our platform like a pro
• Create high-quality, insightful customer presentations
• Cultivate excellent customer service and be willing to go above and beyond to ensure a customer’s success

And… you’ll get to work with team members like Dre… See our Employee Spotlight blog post here! https://nudge.co/blog/employee-spotlight-andreas-mikkelsen/

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About you*

• You have 2+ years of relevant work experience (extra points if you have worked in the retail or foodservice industry)
• You have a university degree
• You have excellent communication, time management, and organizational skills
• You are data-driven and proficient in data analysis
• You are proficient with Excel and Google Sheets, Docs and Slides
• You have a collaborative, team-oriented attitude, and are ready to help revolutionize the way things happen on the frontline
• You thrive in a dynamic, fast-paced, high-growth company
• Passionately committed to collaboration
• You hustle; you see an opportunity and find a way to make it happen
• Bonus if you have design skills

Psst…don’t have all of the above? That’s okay! We welcome candidates who may have some of the skills but are still learning. At Nudge, we are dedicated to providing opportunities and growing our employees, so we encourage you to apply.

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About Us*
Nudge is a mobile platform changing the way deskless and frontline organizations communicate. The Nudge app enables head offices to share relevant, critical information with their deskless workers across every location in real-time. Employees can provide feedback, take part in discussions, and test their knowledge while earning recognition and points. Since 2012, over 64 million Nudges have been delivered, increasing sales, employee engagement and retention, and providing managers and head office with insights that lead to smarter decisions.

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Our values underpin everything we do: *

• Strive to thrive: We push ourselves and each other to learn, improve, and get better every day
• Action-focused: We act, we do, we work hard to make the right things happen
• Uplift everyone: We create a positive impact for each other, our customers, and our users
• The Teamiest Team: We help, support, and trust each other as we work to reach our goals
• Embrace the journey, together: We learn from the lows, we celebrate the highs, and we always make sure to enjoy ourselves with laughter and fun along the way

Why you want to work at Nudge:

• Virtual team events that aren’t just another Zoom cocktail hour (and fun in-person ones soon!)
• $2,000 annual professional development allowance
• $500 annual wellness allowance
• Allowance for home office upgrades
• Weekly flex time to get offline and rest
• Parental leave and return-to-work top-ups
• Half-days on long weekends
• Office-wide shut-down over the winter holidays
• Dog-friendly office
• Work from Anywhere Program allowing up to 3 months annually
• Sabbatical Program

Our remote work policy & return to office plan
Nudge is currently an Office Optional workplace for fully vaccinated employees, where the office is open to team members who are interested in working in a shared space. All team members choosing to work remotely must have access to good internet and work on EST hours. We anticipate that Q3 2022 will be Office-Occasional, where we will test and learn which cadences work for employee in-office presence and will continue to adhere to provincial guidelines. Q4 2022 and onwards will be expected to range from 8 in office days a month to the Office-Occasional approach in Q3. Proof of vaccination will be required for in-office opportunities and in-person events.

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We are proud to be an equal opportunity employer and are committed to building a work environment that is both diverse and inclusive. You will receive consideration for employment regardless of race, religion, gender, gender identity or expression, sexual orientation, ethnicity, creed, disability, or age._

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Applicants must be legally eligible to work in Canada._

Job Type: Full-time