NTT Ltd Hiring for Vice President Global Process Owner HR at London Full Time

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

Want to be a part of our team?

The Global Process Owner will drive the overall strategy, design, policies, digitisation and optimisation of the value stream processes, ensuring that the end-to-end process meets business priorities and achieves its transformation goals

Working at NTT

Strategic activities management:
Connects business strategy and goals to end-to-end processes

Aligns diverse stakeholders across end-to-end processes

Maintains process integrity and contributes to business process model been up-to-date and in line with business needs and market trends

Works with business and service providers to identify opportunities for value acceleration

Reviews process performance metrics against benchmarks and guide process improvement initiatives

Delivers process optimisation for GBS once services are implemented

Drives continuous improvement and innovation culture in collaboration with business such as RPA, AI, etc.

Process and performance management:
In conjunction with business (local/regional) and GBS team, creates best practice policies and processes for the end-to-end processes

Defines Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for processes to be delivered by service provider, GBS and/or business

Provides guidance and advice to functional leadership on the system/process implications of change

Takes a proactive role in understanding the processes to ensure process alignment across business and functional teams

Provides regular proposals for process transformation and improvement based on knowledge of third party capability aligned with the organisation requirements

Contributes to process documentation, training materials including governance

Maintains GPO standard operating procedures

Oversees the process for change management to drive the adoption

Participates in GBS and Business governance forums

Create culture for consistent client and employee experiences feedback

What will make you a good fit for the role?

Prior experience of developing standard functional processes on a common platform, including design and development of process maps and activity documents

Detailed practical knowledge of end-to-end processes in the value streams of HR

Experience of developing and executing a transformation strategy and roadmap

Demonstrated an ability to drive continuous improvement and innovation

Utilize excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with stakeholder groups

Communication & presentation skills (able to convey ideas concisely and persuasively)

Strong influencing skills (e.g., able to influence stakeholders about the key changes required in line with business needs)

Ability to manage stakeholders globally (this will require managing time zones and travel

Join our growing global team and accelerate your career with us. Apply today.

Equal opportunity employer

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.