NTT Hiring for Systems Engineer Job at Perth Full Time

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?

Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future. We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

Want to be part of the team?

The Systems Engineer is involved in highly complex environments for installation, configuration and fault management. They provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within Service Level Agreements (SLAs) to install and configure software and hardware, resolve incidents, perform root cause analysis and adhere to any related processes such as change management. They are also required to provide technical leadership to the team supporting client installations.

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Your day at NTT

• Interact with clients on site to meet more complex requirements of a solution.
• Escalate unresolved problems and issues to the relevant third parties.
• Delegates lower complexity tasks to engineers and technicians.
• Assume responsibility for the co-ordination of the activities of the engineers, in line with performance targets, leading by example and monitoring the quality of engineer’s and technician’s work when required.
• Write reports and proposals and complete and maintain project documentation.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Assume responsibility for the co-ordination of the activities of the Engineers, in line with performance targets.

What would make you a good fit for this role?

• Track record of effective workshop facilitation and interviewing skills
• Solid work experience in a technical implementation engineering or similar role
• Experience engaging and working with clients and their environments, both on-site and remotely
• Technical design document and report writing experience
• Basic project administration and documentation experience
• Extensive work experience in a technical implementation engineering or similar role
• Experience engaging with clients and conducting presentations
• Excellent project administration and documentation experience
• Report writing experience
• Good project management experience

Knowledge, Skills and Attributes:

Knowledge and experience with the following technologies required or preferred:

• Has deep technical knowledge of solutions from leading vendors including Microsoft, Citrix & VMWare, with additional skills across Azure, Cisco and F5 advantagous
• Have broad expertise, uses skills to achieve goals in creative and effective ways
• Works on significant issues
• Creates formal networks involving coordination among groups
• Exercises independent judgment in methods, techniques and evaluation criteria to obtain results
• May supervise the activities of others
• Typically requires extensive related experience with a Bachelor’s or equivalent degree; or extensive experience and a Master’s or equivalent degree; or a PhD or equivalent with moderate experience; or equivalent experience

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Raid Ahmad. Please quote our job reference number 562294.

About us

NTT Ltd. is a global ICT provider, employing more than 40,000 people in a diverse and dynamic workplace, and delivering services in over 200 countries and regions. We partner with organizations around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure.

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.