NSW Public Works Hiring for Customer Service & Admin Support Officer at West Bathurst, New South Wales, Australia Full Time

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Customer Service & Admin Support Officer

Organisation / Entity: Local Land Services

Job Category

• Customer Services and Call Centre
• Administration and Clerical

Job location:

• Regional NSW / Bathurst & Central West NSW

Job reference number: 505451

Work type: Full-Time

Total remuneration package: Administration & Clerical 38hrs Grade 3

Closing date: 21/01/2024 – 11:55 PM

,

Deliver with impact, connect to what matters & live your way with flexible working options.

• Temporary role till 29 th January 2025, with the possibility of further extension or ongoing employment.
• Located in Mudgee NSW.
• Salary starting from $70,694 pa + super.
• Grow your career!

Central Tablelands LLS region is located in central NSW and covers an area of approximately 31,365 km2. It includes the major towns of Bathurst, Blayney, Cowra, Lithgow, Molong, Mudgee, Oberon and Orange and falls predominantly within Wiradjuri Aboriginal country. The region is home to over 156,000 residents and is home to a diverse range of industries including the major retail centres of Bathurst and Orange, the major university city of Bathurst and major mining operations. Check out the amazing living destinations, events and things to do on your weekends when living in the country .

We are looking for switched on office all-rounders to provide professional front line customer service and administration support for the regional team and its customers.

Required

As a Customer Service and Admin Support Officer you will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties and will be required to:

• Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required),
• Manage customer information to ensure confidentiality, accuracy and integrity.
• Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.

As well as this you will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

About You

As you can see this is a hands-on role best suited to someone with a proactive team player attitude. You’ll be busy and be a front face for the Central Tablelands team.

You’ll need to have strong, professional communication skills, an eye for the details and be someone who’s comfortable both processing accurate data and information as well as speaking to both internal and external customers.

Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.

If you have a genuine passion for working with and for your local community and want to be part of a supportive and team focused environment, then this might just be the job for you!

Applying is Easy

If this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.

Applications Close: Sunday 21st January 2024 @ 11:55pm AEST

For more information on the role you can download the role description.

• Please note DRNSW will be taking a break for the holiday period from Friday 22nd December 2023, returning Monday 8th January 2024. If you have any further enquiries in regards to this opportunity please contact Amanda Brilley on 0455 593 207 or via amanda.brilley@lls.nsw.gov.au after the 8th January 2024.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to capability.talent@regional.nsw.gov.au or contact the hiring manager listed below for a confidential discussion.

Why work for us?

Diversity and inclusion are core values of the Department of Regional NSW. The Department of Regional NSW is a workplace where everyone is able to contribute and participate to their full potential, and we are proud to have a team that reflects the richness and complexity of the regional NSW communities we serve.

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.

As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting-edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

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