NSW Health Hiring for Administration Officer – Virtual KIDS at New Lambton, New South Wales, Australia Full Time

Position Classification: Administration Officer Level 3

Remuneration: $31.53 – $32.57 Per Hour + 11% Super + Salary Packaging

Hours Per Week: Up to 38

Requisition ID: REQ430649

Applications Close: Sunday, 24th September 2023

Administration Officer – Virtual KIDS

John Hunter Children’s Hospital

Join Our Administration Team at HNE Virtual KIDS!

Where You’ll Be Working

As we continue to redefine the landscape of paediatric care with our innovative Virtual Urgent Care Service, we’re looking for dedicated professionals to join our Administration Team. In this pivotal role, you’ll provide invaluable support to our Virtual Urgent Care Service, acting as the essential link that keeps our operations running smoothly.

The Heart of Our Mission: At HNE Virtual KIDS, we’re on a mission to streamline urgent paediatric care, offering children and young people, aged 0-17, across NSW the care they need without the hassle of traditional hospital visits. As part of our Administration Team, you’ll play a crucial role in making this mission a reality.

About The Role

The role is supported by the Clerical Manager, NUM, and NSW Virtual Urgent Care Project Manager. They work amongst the greater administration team within John Hunter Children’s Hospital. Training and support are provided to all applicants regarding virtual care and the computer platforms being used.

Your Responsibilities: Your role will encompass a variety of essential tasks: Call Coordination: You’ll be the friendly voice families hear first when seeking our services, skilfully directing their calls to the appropriate nurse.

• Roster Management: Keeping our team organised and ready to respond to every child’s needs is essential. You’ll be responsible for managing nurse, administration and medical rosters, ensuring seamless coverage 7 days a week.
• Supply Chain Management: We rely on efficient supply management to maintain our high standard of care. You’ll be in charge of ordering and maintaining essential supplies to support our Virtual Urgent Care Service.
• Patient Admission/Appointments: Children in need of our care should experience a smooth transition into our system. You’ll handle admissions and appointments via our Patient Management System, ensuring a seamless start to their care journey.
• Discharge Coordination: When children are ready to leave our care, you’ll facilitate the process by sending discharge letters to their GPs, ensuring continued care and a well-documented medical history.
• Recruitment Support: We’re always on the lookout for exceptional talent to join our team. Your assistance in recruitment activities will be invaluable as we continue to grow and serve more families.

The Role in Motion: Embrace a dynamic routine with rotating shifts – spanning mornings to evenings, seven days a week. Each day offers fresh challenges and opportunities to make a difference.

Benefits

• Sustainable Healthcare: Together towards zero
• ADO’s each month (for full time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Salary packaging options
• Fitness Passport
• Employee Assistance Program (EAP) for staff and family members
• Opportunity to work and collaborate with a range of non-clinical and clinical professionals.

Your Ideal Profile

• Strong organisational skills.
• Effective communication abilities.
• Comfort with managing administrative systems and technology.
• A commitment to maintaining high standards of patient care.
• Adaptability and willingness to support our evolving service.

Teamwork and Support: You won’t be working in isolation. You’ll collaborate closely with our nursing, medical and management team, fostering a spirit of teamwork that is essential for our success. Additionally, you’ll receive support and guidance from the Administration Service Manager for CYPFYS.

Join the Pioneers of Paediatric Healthcare: If you’re ready to be the backbone of our transformative healthcare service and help shape the future of paediatric care, seize this opportunity! Join a team that’s breaking new ground in healthcare and embark on a rewarding journey with a mission to create a healthier, brighter future for the next generation.

We want you! Apply now!

Need more information?

• Click here for the Position Description
• Find out more about applying for this position

For role-related queries or questions contact Alexandra Kealy on Alexandra.Kealy@health.nsw.gov.au

Information For Applicants

All NSW Health workers are required to have completed a primary course of a COVID-19 vaccine which has been approved or recognised by the Therapeutics Goods Administration (TGA). Additionally, Category A workers are required to receive a booster dose three months after completing the primary course of COVID-19 vaccinations. New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an approved medical contraindication certificate (IM011 immunisation medical exemption form) certifying the worker cannot have any approved COVID-19 vaccines available in NSW.

Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.

Occupational Assessment, Screening and Vaccination against Specific Diseases – this is a Category B position. Please read and understand NSW Health policy directive (PD2022_030). All new employees must agree to comply with the requirements outlined in the policy.

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Job share/part-time arrangements will be considered.

An eligibility list will be created for future temporary full or part time vacancies.

Stepping Up Website: is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: http://bit.ly/HNEHealthSteppingUp.

HNE Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.

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