NSW Government -Transport For NSW Hiring for SSO Receivables Job at Burwood Full Time

About us

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do – and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling. The work we do connects the journeys you take every day.

We are a state government organisation made up of more than 28,000 people and we’re in the middle of delivering the largest transport infrastructure program in Australia’s history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

That means job opportunities in metropolitan and regional areas right across NSW – you have the chance to be part of creating a lasting legacy that will benefit generations to come.

About the Team

Within the Corporate Services branch of TfNSW is the Transport Shared Services (TSS) responsible to provide business support to more than 26000 customers. Additionally TSS services over 300,000 external customers ranging from Local Government representatives to citizens.

The Opportunity

We have a temporary 18-month opportunity for Shared Services Officers (SSOs) Revenue and Receivables position available operating within Debt Recovery team.

SSOs provide high-quality and accurate processing of transactions and enquiries, ensuring issues are resolved satisfactorily, speedily and in compliance with standard operating procedures (SOPs) whilst meeting service performance targets. For more information on each team, please see the below.

Our Debt Recovery team specialises on debt collection, dispute resolution, and credit management. As the SSO you look into assigned debt portfolio, managing dispute cases and determining right judgement. Your success will be dependent on your ability to manage effective stakeholder relationships, dispute resolution and high level resilience and problem solving.

For more information, view a copy of the role description here.

About you:

We’re looking for customer-focused team players, experienced in Accounts Receivable/Debt Recovery and knowledge of SAP system. You will have excellent communication skills (oral and written) and take pride in your ability to build and maintain effective relationships in a professional manner, all whilst working under pressure within a complex regulatory environment.

Due to the nature of restricted access to systems within this area, you must be flexible and open to joining our team in the office depending on the volume and nature of rotating work each day/week. We support flexible working arrangements and encourage further discussions around flexible working

Salary and benefits

The salary for this position is a Grade 4 ($75,461 – 83,005) per annum, plus superannuation and leave loading.

TfNSW has flexible work arrangements for this position with the ability to WFH at the discretion of the manager.

For more information on Employee Benefits at TfNSW please click here.

Interested?

Joining Transport for NSW, you’ll have access to a range of unique government benefits in a flexible work environment like no other. If you’re ready to step into this meaningful and rewarding role, we want to hear from you!

To apply for this position, please submit a resume and answer all questions within the online application process.

Applications close: 11:59pm Tuesday 8th March, 2022.

We are the community we serve

We are committed to being an inclusive, diverse and flexible workplace where differences are valued. We welcome people of all backgrounds, experience and abilities.

We enable our people to work in ways that work for them. Working virtually and from different locations including regional locations, staggering work hours and job sharing are just some of the ways our people can work flexibly.

Please contact the Talent Specialist below if you require any adjustments to be made to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Jimmy Desai at [email protected].

We’re certified as a Family Inclusive Workplace

Our flexible work practices and policies for parental leave, employee and family wellbeing and family care enable us to provide genuine support for our people to thrive at work and at home.

Apply today to register your interest!

Find out more about Transport for NSW at https://www.transport.nsw.gov.au/about-us.

Take a look at our application tips video series for plenty of great information on navigating and acing the application and recruitment process here at Transport.

Our COVIDSafe Measures Policy

All Transport for NSW workers are required to have:

• appropriate evidence of being fully vaccinated with a TGA approved COVID-19 vaccine; or
• an approved medical contraindication.

You will be required to show proof of your COVID-19 vaccination status or apply for a medical exemption prior to securing this role.