NSW Government -Department of Customer Service Hiring for Junior Engineer Job at Sydney Full Time

Junior Product Engineer – Service NSW for Business

• Serve our customer’s life journeys in a sustainable, inclusive, and fun way

• Deliver ground-breaking services to the 8+ million customers of Service NSW

• Flexible working arrangements (remote working options, flexible hours and more)

• 482 visa sponsorship options are available for those currently residing in Australia, and can be discussed in further detail

Being a Junior Engineer with Service NSW

As a Junior Engineer with Service NSW you will be involved in:

• Developing features and improvements to the product in a way that is secure, well-tested, and performant
• Developing code that follows our standards for style, maintainability, and best practices for a high-scale web and/or mobile environment
• Supporting the development of features, improvements, and new functionality with guidance and support from other team members.
• Working to maintain a high level of quality in a fast-paced, iterative environment.
• Collaborating with other team members on larger projects

What you will bring to this role

• Experience in Software Development. You will have software development experience in one or more of the below modern programming languages. You will also have an openness to upskilling and cross-skilling across other technologies:

• Attention to detail. You strive for the best quality code; adopting practices/style guides that encourage clean and readable code. You pay particular attention to code reusability, extensibility, maintainability, scalability and security, often going out of your way to find the best solution possible.

• Strong communication, collaboration and problem-solving skills. You encourage diversity of thought, thrive in a team environment, and do your best work whilst working in a pair/team.

• Customer-oriented and proud. You are motivated by, and take ownership of, delivering valuable outcomes to the people who use your software.

• Driven by continuous improvement. You are a lifelong learner, always driven to improve processes and outcomes. You value close feedback loops, and the concepts of iteration and incremental improvement.

About us:

Digital Services at Service NSW is a diverse and vibrant team of talented Engineers, Designers, and Product Managers, working together to develop innovative digital experiences that improve the lives of our 8+ million customers.

We believe that working for Digital Services is not just a job, but a purpose. Joining Service NSW will provide a way for you to serve the citizens of NSW and better the community. Digital Services has been at the centre of the NSW Government’s response to bushfires, floods, and COVID-19, and we are looking for someone to utilise their skills to continue to serve our customers through any hardships that may come their way. Customer service is at the heart of everything we do.

If you are looking for a role that gives you purpose, in a place where you can embrace your uniqueness, join Service NSW. We want you!

About the team:

At Digital Services, we are a learning organization and believe in working collaboratively in agile, balanced and empowered product teams. We believe in working in small, cross-functional and long-lived teams that comprise of Engineers, Designers and Product Managers that have a singular agenda to serve the customer’s life journeys in a sustainable, inclusive and fun way.

We support all life journeys of our customers, including, but not limited to:

• Personal life journey transactions, licensing, payments, vouchers & rebates

• Business journeys – opening a business, grants, financial assistance

• Disaster assistance & crisis support – bushfires, flood, pandemic, customer care

• Keeping people informed & updated via website, campaigns & notifications

• Coordination and integration with other government partner agencies

Your new job at Digital Services – Service NSW will provide you the purpose, the impact and the opportunity to serve the society you have been looking for. Quick highlights of some the work done by the teams in last 12 months:

• 1.3 billion COVID check-ins supported with an average of 8 million daily check-ins

• 30 million dine & discover vouchers issued

• 27 million free rego checks, 25 million demerit point checks

• 38 million digital notifications

• 2.9 million daily mobile application users and 228K daily website users

• 250K business grants distributed

We are loved and trusted by the customers and the following numbers speak for themselves:

• ~ 94% Customer Satisfaction (Nov 2021)

• #8 best place to work in Australia (2019)

We use XP practices like TDD, Pair Programming and CI/CD to design and build fast stable software and get it into our customers’ hands quickly. We are committed to iterative delivery using the build, measure, learn paradigm. We pride ourselves on being responsive to customers’ needs, consistently delivering value to the people of NSW

We work with Kotlin, Spring-boot, JavaScript, React/React Native, Cloud Foundry, AWS and Apigee to deliver end-to-end platforms. We collaborate closely with other teams to architect and implement the right solutions, applying lean problem-solving to deliver value within a complex ecosystem.

Service NSW

Salary Grade 5/6, with the base salary for this role starting at 79,465 base plus superannuation

Closing Date: Tuesday, 30th August 2022 at 9:59AM

Working at Department of Customer Service

The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

Our Commitment to Diversity, Inclusion & Flexibility

We are committed to diversity, inclusion, and new ways of working.

The Department of Customer Service serves all the people of NSW and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.

We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.

If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via [email protected]