NRBN Hiring for Customer Acquisition Representative at Niagara Falls, ON Full Time

Niagara Regional Broadband Network (NRBN) is the Region’s leading Internet Service Provider, and we are growing! We are currently seeking energetic and motivated individuals who are committed to creating positive experiences for our current and prospective customers, as well as acquiring new customers in assigned residential areas. Due to their customer-facing role, the Customer Acquisition Representative must exude a positive, solution-oriented, and enthusiastic attitude in all interactions.

What do You Bring to the Team?

• Proficiency with Microsoft 365 applications
• Experience with CRM systems and customer billing systems considered an asset
• Excellent communication skills: ability to listen actively, as well as communicate effectively (verbally and in writing)
• Ability to take initiative; proactively seeking and implementing solutions to assist the customer and the organization
• Superior organization skills with strong attention to detail
• Exemplary time management skills and a capability to work productively with minimal supervision
• Adaptability to changes in processes, systems, and organizational structure
• Ability to collaborate with other departments and communicate at various levels of understanding

What Will You be Doing?

• Successfully achieving sales goals via door-to-door, in-person and/or over the phone and online interactions using sales strategies and practices
• Meeting established activity targets and key performance indicators, including sales and connects
• Acting as a brand ambassador when promoting, recommending, and selling the value of NRBN’s products and services
• Providing current and prospective customers with accurate pricing and technical information, based on information available
• Tracking sales activity with daily and weekly reports
• Working as part of our team to provide exemplary customer service and ensure that our customers receive consistently positive interactions
• Providing customer education as required to ensure an outstanding customer experience
• Working with our systems and processes to support customers while proactively anticipating their needs
• Participating in projects and initiatives to enhance the customer experience, as requested
• Other relevant duties as assigned by Leadership, within the scope and spirit of the position

Work Environment and Special Conditions

• This role will involve both indoor and outdoor work, in varying weather conditions
• This role will involve participating in door-to-door sales initiatives
• Walking, standing, and sitting for long periods is required
• Frequent local vehicle travel
• Rotational shift hours will be required to ensure proper coverage during evenings and weekends
• Occasionally required to adjust and/or extend hours of work to meet work demands or customer requirements
• This position requires the incumbent to undergo a Criminal Records Check (CRC) and submit a Canadian Police Clearance Certificate
• A valid G-class driver’s license and clean driving abstract is required

If you are passionate about customer service, are results-oriented, and are eager to broaden your knowledge in the telecommunications industry, we encourage you to apply today!

In accordance with the Accessible Canada Act, S.C., 2019, and the Canadian Human Rights Act, R.S.C., 1985, NRBN will provide accommodations through the recruitment process to individuals with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

We thank you for your interest, however only qualified applicants will be contacted

Job Types: Full-time, Part-time, Permanent
Part-time hours: 15-40 per week

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Company pension
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift

COVID-19 considerations:
Vaccination policy in effect. Adequate PPE as required

Application question(s):

• Are you able to work days, evenings, and/or weekends?

Education:

• Secondary School (preferred)

Experience:

• customer service: 2 years (preferred)
• Microsoft applications: 1 year (preferred)